cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
7327
Views
15
Helpful
10
Replies

CSCvr77861 - C9300 16.9.3 -Last reload reason LocalSoft - silent reload

Can anyone tell , what is the remedy for this issue ? We have bunch of C9300-24P with version and experiencing silents reloads as mentioned in bug 

Any lead on this will be appreciated 

10 Replies 10

Leo Laohoo
Hall of Fame
Hall of Fame
I'd upgrade first to 16.9.4 and see if it makes any difference.

julian.bendix
Level 3
Level 3

Hi!

Only remedy here is upgrading.

I saw Catalyst 9300 and 9200 issues having this issue with software versions 16.9.3 and 16.12.1 (even bug descriptions say 16.12.1 should be fixed).

On Cat9300s running 16.9.4, I have never had this issue so far!

Hope that helps

Julian

same problem with 16.12.3a

 

07/28/2020 08:13:46 CpuCatastrophicError 0 3 6 4 0
07/28/2020 14:04:06 LocalSoft 0 0 0 5 0
07/28/2020 16:14:33 CpuCatastrophicError 0 0 0 2 0
07/28/2020 22:12:14 LocalSoft 0 0 0 5 0
07/29/2020 07:24:04 CpuCatastrophicError 0 0 0 9 0
07/29/2020 14:53:45 LocalSoft 0 0 0 7 0
07/29/2020 18:55:19 CpuCatastrophicError 0 0 0 3 0
07/30/2020 05:16:10 LocalSoft 0 0 0 10 0
07/30/2020 09:00:07 CpuCatastrophicError 0 0 0 3 0

Hi!
Can you share the output of that command?

#show logging onboard switch active uptime detail 

Thanks and br

Juls

Hi Julian,

i have similar issue can you please refer the below command output.

wwnnpags03c93#show logging onboard switch active uptime detail
--------------------------------------------------------------------------------
UPTIME SUMMARY INFORMATION
--------------------------------------------------------------------------------
First customer power on : 07/28/2019 16:02:08
Total uptime : 2 years 32 weeks 5 days 3 hours 13 minutes
Total downtime : 2126 years 44 weeks 1 days 23 hours 27 minutes
Number of resets : 15
Number of slot changes : 0
Current reset reason : ^W`1^?V
Current reset timestamp : 01/01/1970 09:06:04
Current slot : 6
Chassis type : 0
Current uptime : 0 years 0 weeks 0 days 2 hours 5 minutes
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
UPTIME CONTINUOUS INFORMATION
--------------------------------------------------------------------------------
Time Stamp | Reset | Uptime
MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes
--------------------------------------------------------------------------------
07/28/2019 16:02:08 Reload 0 0 0 0 0
08/08/2019 06:40:05 Reload 0 0 0 0 0
08/08/2019 06:47:54 Reload 0 0 0 0 3
08/08/2019 06:58:34 Reload 0 0 0 0 3
04/02/2020 01:41:37 Reload 0 0 0 0 0
04/02/2020 03:58:29 Reload 0 0 0 2 5
04/27/2020 15:00:44 Reload 0 0 0 20 5
05/28/2020 17:47:03 Reload 0 4 3 1 57
01/28/2021 17:03:27 Reload 0 34 6 23 5
05/19/2022 14:56:32 Reload 1 15 5 21 5
11/27/2022 18:55:32 Reload 0 27 3 3 5
11/27/2022 19:14:13 Reload 0 0 0 0 5
11/27/2022 20:01:58 Reload 0 0 0 0 5
11/27/2022 20:56:26 Reload 0 0 0 0 5
11/27/2022 21:32:43 Reload 0 0 0 0 5
12/11/2022 19:57:47 Reload 0 1 6 22 5
--------------------------------------------------------------------------------

wwnnpags03c93#

sburnside
Level 1
Level 1

Did you ever get a solution for this?  I just upgraded my stacked 9300 switch to 16.12.4 and it keeps rebooting with Reload Reason LocalSoft

RMA! 


@sburnside wrote:

Did you ever get a solution for this?  I just upgraded my stacked 9300 switch to 16.12.4 and it keeps rebooting with Reload Reason LocalSoft


Create a new thread so we can have a look.

Cisco released an SMU for this bug for different firmware versions where this bug kept getting "re-introduced":  

NOTE:  

  1. Read the Release Notes very carefully about these SMU updates. 
  2. Do not believe in the "Hitless" description:  Always treat SMU upgrade the same way as a firmware upgrade -- The entire stack will reboot.

 

 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: