Cisco's Jami Stewart (Vice President, Customer Experience CX Centers Americas) & Ambrose Taylor (Customer Delivery Engineering Technical Leader) announce some of the ways TAC is transforming documentation and simplifying self-service.
Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation. Focusing on continual improvement and innovation, we will keep transforming with your feedback.
Read more about this project in their blog here!
