Cisco DNA Smart License Question

[Cisco1619]

I am setting up a DNA appliance for the first time and when I put in my CCO and link it to my smart account, it comes up with the wrong SA account. I am connected to multiple SA accounts with my CCO. How do I get the DNA appliance to recognize a different SA when it goes to CSSM to link to my account?

Thanks for any help.

[Tomas de Leon · Accepted solution]

Unfortunately, there is no easy way around this limitation prior to Release 2.1.1.x.  In the upcoming release you will be able to select a smart account.

 

  

[Tomas de Leon · Accepted solution]

The workaround for Cisco DNA Center versions prior to 2.1.x.x, would be:

• Create a CCO UserID unique for your Cisco DNA Centers
• Add that CCO UserID to the Smart Account with the Virtual Account with the Licenses
• Give the CCO UserID a Virtual Account User Role for the Virtual Account with the Licenses
• Add the new  CCO UserID  to the Cisco DNA Center configuration to use for Licensing and Software download support