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DNAC Assurance - Devices Disappearing

masterprince
Level 1
Level 1

Hi Expert,

I am on the latest DNAC version 2.3.3.7-72328

When I discover devices and confirm to be in the inventory and Assurance but slowly all devices from Assurance only disappears but not from Inventory . Have anyone experienced this before ? 

Regards

 

2 Replies 2

Tomas de Leon
Cisco Employee
Cisco Employee

Here are some Triage Steps that you can perform:

  • Perform an RCA on your Cluster first. You want to gather an RCA Bundle before making any changes so that you have this for the Cisco TAC Support Team.
  • Perform a "Update Telemetry Settings" with "Force" checked for the problem network devices.
  • Perform a "sh telemetry connection all" on all devices and the Index Peer Address should
    pointing to the Cisco DNA Center. The state should be "Active / Connection up"
  • Perform a System Health / Validation Tool Check for Assurance Health. Review the results to see if there are any Critical or Warning indicators.
  • There could be some issues with the "pipeline" services also

I would try these steps and if you still have issues, then I would suggest opening a Cisco TAC Support Ticket so that the Cisco DNA Engineer can further assess your issues.

 

guy.ozer
Level 1
Level 1

was this issue solved?

how?


i am experiencing the same issue and wondering how your issue was escalated