08-23-2021 06:51 AM
A customer's DNAC appliance is no longer able to download firmware. CCO credentials have not changed, but the format of the username has moved to email addresses rather than user names since the appliance was configured. When entering the email address I receive a error stating "The cisco connection online (cisco.com) ID is not valid"
Can anyone confirm that this is an ongoing issue and any workarounds that can be used?
08-23-2021 07:47 AM - edited 08-23-2021 07:49 AM
Hi @madhouse75
I had this same issue with DNA Center 2.1.2.6. My CCO credentials worked without any issues when signing directly into cisco.com using email format
I opened a TAC case and the engineer found the below error when tailing the logs in DNA Center. The engineer couldn't see why my account was locked and advised me to reach out to web-help@cisco.com to investigate.
c.c.a.a.s.util.CCOUrlMethodExecutor | Failure reason {"error_description":"Account Locked","error":"invalid_grant"}
I tested with another CCO account and the connection worked ok. I have not had a chance to reach out to web-help yet so unsure the cause of the issue. I would advise doing this first if you have not already and see if they can identify and resolve any issues with your account.
I hope that this helps
Will
08-23-2021 03:20 PM
Hi,
What log did you look in to find this error message?
08-23-2021 05:55 PM
$ ssh maglev@dnac.ip.address -p 2222
$ magctl service loglevel set -l debug -t 60 licensemanager 8012
$ magctl service logs -rf licensemanager | lql
In the logs search for the strings:
-----------------------------------
"POST /credentials/cco HTTP/1.1"
CSSM REST API response for saving credentials type AccountType.CCO executed with status 200
Saved cco credentials successfully
'NCLM70012'
$ magctl service loglevel set -l debug -t 60 license- 8012
$ magctl service logs -rf license- | lql
In the logs search for the strings:
-----------------------------------
Validating credentials
Making request to settings to save credentials with account type AccountType.CCO
Saving CCO credentials status:
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