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CLI Analyzer Error: Cisco File analysis is currently unavailable [471] v3.6.3


I am currently experiencing issue on CLI Analyzer v3.6.3 (latest). Keep getting this error: Cisco File analysis is currently unavailable [471]. Is this a back-end error?  

Deepak Kumar
VIP Advocate

It is working fine for me. Check with reinstalling, Antivirus blocking or change the network.

Deepak Kumar
Deepak Kumar,
Don't forget to vote and accept the solution if this comment will help you!
Cisco Employee

What was the date and time you experienced this issue and what is the PID and OS of the device in question?

Also, can you send in a private message the file used for analysis?
(Hover over my name and select Send Message)

Hi Jofrumki,

I am only experiencing it when analyzing show tech-support output from NX-OS. No issues on typical IOS. Experienced it since yesterday until now as of writing. Than T

Unfortunately, I cannot send you the file due to security reason.

Thank you, we are actively working to resolve the issue.

Hi jofrumki,


Thanks for the assistance. Kindly update us once fix is done. Per checking as of writing, still encountering issue on NX-OS tech-support. 

Hi i have updated to the latest version and facing the issue now

Cisco File Analysis is currently unavailable [471]

I just updated to the latest version and I am having the issue on this pasted output:


HEN-Internet-2911#show int gi 0/0

GigabitEthernet0/0 is up, line protocol is up

  Hardware is CN Gigabit Ethernet, address is 24e9.b33b.d9d0 (bia 24e9.b33b.d9d0)

  Description: Downlink to Internal-DMZ-External Switch port Fa 0/1

  Internet address is

  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 100000 usec,

     reliability 255/255, txload 5/255, rxload 10/255

  Encapsulation ARPA, loopback not set

  Keepalive set (10 sec)

  Full Duplex, 1Gbps, media type is RJ45

  output flow-control is unsupported, input flow-control is unsupported

  ARP type: ARPA, ARP Timeout 04:00:00

  Last input 00:00:00, output 00:00:00, output hang never

  Last clearing of "show interface" counters never

  Input queue: 0/75/0/16 (size/max/drops/flushes); Total output drops: 5782

  Queueing strategy: fifo

  Output queue: 0/40 (size/max)

  30 second input rate 40021000 bits/sec, 7465 packets/sec

  30 second output rate 23435000 bits/sec, 6663 packets/sec

     3053560278 packets input, 1733959874 bytes, 0 no buffer

     Received 4862788 broadcasts (0 IP multicasts)

     0 runts, 0 giants, 0 throttles

     0 input errors, 0 CRC, 0 frame, 47020673 overrun, 0 ignored

     0 watchdog, 876130 multicast, 0 pause input

     3866775928 packets output, 2899861311 bytes, 0 underruns

     0 output errors, 0 collisions, 0 interface resets

     4 unknown protocol drops

     0 babbles, 0 late collision, 0 deferred

     10 lost carrier, 0 no carrier, 6895616 pause output

     0 output buffer failures, 0 output buffers swapped out

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