CLI Analyzer Error: Cisco File analysis is currently unavailable [471] v3.6.3

[paularanda94]

Hi,

I am currently experiencing issue on CLI Analyzer v3.6.3 (latest). Keep getting this error: Cisco File analysis is currently unavailable [471]. Is this a back-end error?  

[Deepak Kumar]

No.
It is working fine for me. Check with reinstalling, Antivirus blocking or change the network.

Regards,
Deepak Kumar

[jofrumki]

What was the date and time you experienced this issue and what is the PID and OS of the device in question?

[jofrumki]

Also, can you send in a private message the file used for analysis?
(Hover over my name and select Send Message)

[paularanda94]

Hi Jofrumki,

I am only experiencing it when analyzing show tech-support output from NX-OS. No issues on typical IOS. Experienced it since yesterday until now as of writing. Than T

[paularanda94]

Unfortunately, I cannot send you the file due to security reason.

[jofrumki]

Thank you, we are actively working to resolve the issue.

[paularanda94]

Hi jofrumki,

Thanks for the assistance. Kindly update us once fix is done. Per checking as of writing, still encountering issue on NX-OS tech-support. 

[OCT]

Hi i have updated to the latest version and facing the issue now

Cisco File Analysis is currently unavailable [471]

[ImObiWanKenobi]

I just updated to the latest version and I am having the issue on this pasted output:

HEN-Internet-2911#show int gi 0/0

GigabitEthernet0/0 is up, line protocol is up

  Hardware is CN Gigabit Ethernet, address is 24e9.b33b.d9d0 (bia 24e9.b33b.d9d0)

  Description: Downlink to Internal-DMZ-External Switch port Fa 0/1

  Internet address is 64.250.236.97/28

  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 100000 usec,

     reliability 255/255, txload 5/255, rxload 10/255

  Encapsulation ARPA, loopback not set

  Keepalive set (10 sec)

  Full Duplex, 1Gbps, media type is RJ45

  output flow-control is unsupported, input flow-control is unsupported

  ARP type: ARPA, ARP Timeout 04:00:00

  Last input 00:00:00, output 00:00:00, output hang never

  Last clearing of "show interface" counters never

  Input queue: 0/75/0/16 (size/max/drops/flushes); Total output drops: 5782

  Queueing strategy: fifo

  Output queue: 0/40 (size/max)

  30 second input rate 40021000 bits/sec, 7465 packets/sec

  30 second output rate 23435000 bits/sec, 6663 packets/sec

     3053560278 packets input, 1733959874 bytes, 0 no buffer

     Received 4862788 broadcasts (0 IP multicasts)

     0 runts, 0 giants, 0 throttles

     0 input errors, 0 CRC, 0 frame, 47020673 overrun, 0 ignored

     0 watchdog, 876130 multicast, 0 pause input

     3866775928 packets output, 2899861311 bytes, 0 underruns

     0 output errors, 0 collisions, 0 interface resets

     4 unknown protocol drops

     0 babbles, 0 late collision, 0 deferred

     10 lost carrier, 0 no carrier, 6895616 pause output

     0 output buffer failures, 0 output buffers swapped out