cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
798
Views
0
Helpful
3
Replies

Flashing between Finding video and connecting

dbrinker
Level 1
Level 1

Attempting to use Proximity with an SX20 for the first time Windows Surface Pro3 OS Win 10 Enterprise and SX20 TC7.1.4 and the Proximity app on my laptop keeps flashing between "Finding Video System" and "Connecting to RECC-RM223-SX20" the SX20 but never establishes a connection, any ideas?

1 Accepted Solution

Accepted Solutions

We have been informed on this issue, and have tried to investigate. It appears to be a driver issue, and was mitigated (but not fixed) by updating the realtek audio driver.

View solution in original post

3 Replies 3

dbrinker
Level 1
Level 1

Also when Proximity is running on my Surface I get terrible sound feedback.

We have been informed on this issue, and have tried to investigate. It appears to be a driver issue, and was mitigated (but not fixed) by updating the realtek audio driver.

mneergaa
Cisco Employee
Cisco Employee

I'm sorry, TC7.1.4 is much too old to support Cisco Proximity for desktop. Please try with a more recent software version.