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Proximity display showing my desktop after stopping sharing & leaving room

mll
Cisco Employee
Cisco Employee

‎11-17-2016 02:41 PM

I was notified by a coworker that a room we had exited a few minutes prior was still showing my desktop on the room display, even though I had explicitly stopped sharing and closed the proximity app.

Here is the sequence of events:

1. Went into proximity-enabled room, opened the app, shared my desktop

2. 2nd user in the room connected to the display. I opened the app, stopped sharing my desktop. The display screen went back to default, then the second user started sharing their desktop, which was displayed on the room screen.

3. We left the room after the meeting was over and return to our desks

4. Coworker walks past the room a few minutes later and notices my desktop is actively updating on the display.

I'm running Win 7 on a lenovo W540 and have now deleted Proximity.

Proximity logs:

initial pairing:

2016-11-17 13:03:57.580     Info: screenInfo width=2048 height=1152 physicalDpi=72.059845 logicalDpi=120.000000 devicePixelRatio=1.000000 dpiScaleFactor=1.250000
2016-11-17 13:03:58.076     Info: Main window created
2016-11-17 13:03:58.211     Info: TokenListener: Exhaustive mode selected.
2016-11-17 13:03:58.211    Debug: Stopping audio recorder. UltrasoundDataSize=368044800
2016-11-17 13:03:58.211     Info: when=StopListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:03:58.211    Debug: Stopped audio recording.
2016-11-17 13:03:58.418     Info: startAudioRecording recordingMode=Exhaustive
2016-11-17 13:03:58.419     Info: when=StartListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:03:58.456     Info: Supported format mode=Exclusive channels=2 sampleRate=44100
2016-11-17 13:03:58.456     Info: Audio input active. recordingMode=Exhaustive recordingRate=44100 recordingChannels=2
2016-11-17 13:03:58.497     Info: HTTPCode=200 method="receivers/simple" requestSize=1268 responseSize=666 elapsedTime=0.718000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:03:59.363    Debug: Input pausing after received ultrasound message
2016-11-17 13:03:59.364    Debug: Stopping audio recorder. UltrasoundDataSize=317520
2016-11-17 13:03:59.364     Info: when=StopListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:03:59.364    Debug: Stopped audio recording.
2016-11-17 13:03:59.369     Info: AudioPairing got message: AudioFirstPairing=0.84 bitsSinceLastMessage=84 errorCorrectionCount=5 errorCorrectionLevel=5 ipOverlayCorrectionCount=0 didUseIpOverlay=false didUseAverageValues=false signalLevel=0.294885 noiseLevel=0.144415 highBandCorrections=3 midBandCorrections=1 lowBandCorrections=1 bit0Count=41 bit1Count=40 audioPairingAlgorithmVersion=11 recordingMode=Exclusive correctedBitIndexes="12,79,24,2,3" channel=0 sampleRate=44100 tokenType=Proximity
2016-11-17 13:03:59.370     Info: Stopping all timers
2016-11-17 13:03:59.372     Info: New token for codec 10.22.82.125: '7e63'.
2016-11-17 13:03:59.372     Info: Found new system. Starting to connect.
2016-11-17 13:03:59.372    Debug: Upgrade inhibitions: upgradeInhibitedBySleep=0 upgradeInhibitedBySettingsDialog=0 upgradeInhibitedByUpgradeDialog=0 upgradeInhibitedByPairing=1 requiresUserInteraction=0
2016-11-17 13:03:59.638     Info: HTTPCode=200 method="getSystemName" requestSize=47 responseSize=105 elapsedTime=0.109000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:03:59.639     Info: Got system name: '85252933 (+14085252933)'.
2016-11-17 13:03:59.836     Info: HTTPCode=200 method="initConnection" requestSize=130 responseSize=662 elapsedTime=0.156000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:03:59.837     Info: Successfully paired to codec at 10.22.82.125: BYODConnections="3" apiVersion="5" demoMode="Off" ultrasoundCurrentLevel="60" ultrasoundMaxLevel="60" callControlEnabled="true" contentShareFromClientEnabled="true" contentShareToClientEnabled="true" connectedMonitors="" presenterReconnecting="false" presenting="false" product="MX200 G2" softwareVersion="ce8.2.2.3263c59" uuid="3204c3c76a908d6a6f1d6062c4365a15ef62c23c" domain=cisco.com
2016-11-17 13:03:59.919     Info: HTTPCode=200 method="receivers/simple" requestSize=1490 responseSize=666 elapsedTime=0.421000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:03:59.956     Info: HTTPCode=200 method="getFeedbackEvents" requestSize=51 responseSize=154 elapsedTime=0.047000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:03:59.957    Debug: Feedback response: [{"event":{"callStatusChanged":{}}},{"event":{"micMuted":"false"}},{"event":{"audioVolume":"45"}},{"event":{"presentationStatus":{"presenting":"false"}}}]
2016-11-17 13:03:59.957     Info: Got event presentationStatus=false
2016-11-17 13:04:00.278     Info: HTTPCode=200 method="getCallStatus" requestSize=47 responseSize=67 elapsedTime=0.062000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:04:00.278     Info: callCount=0 maxCallCount=3
2016-11-17 13:04:00.676     Info: HTTPCode=200 method="receivers/simple" requestSize=1507 responseSize=666 elapsedTime=0.452000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:04:01.551     Info: StartPresentationUsing=StartButton
2016-11-17 13:04:01.552     Info: EndpointControlAction=StartSharing
2016-11-17 13:04:01.760    Debug: Posting image of size 341337. Starting presentation.

I stop presenting:

2016-11-17 13:27:58.045     Info: HTTPCode=200 method="upload_present" requestSize=284237 responseSize=47 elapsedTime=0.515000 requestUrl="https://10.22.82.125/byod/upload_present?start=false"
2016-11-17 13:27:58.045     Info: HTTPCode=200 method="stopPresentation" requestSize=50 responseSize=27 elapsedTime=0.343000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:27:58.049     Info: Successful presentation stop.
2016-11-17 13:27:58.101     Info: HTTPCode=200 method="getFeedbackEvents" requestSize=51 responseSize=57 elapsedTime=0.281000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:27:58.101    Debug: Feedback response: [{"event":{"presentationStatus":{"presenting":"false"}}}]
2016-11-17 13:27:58.101     Info: Got event presentationStatus=false
2016-11-17 13:27:58.571     Info: HTTPCode=200 method="receivers/simple" requestSize=1779 responseSize=666 elapsedTime=0.484000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:28:02.346     Info: Main window closed
2016-11-17 13:28:02.391     Info: Staying in Exhaustive mode because of existing pairing
2016-11-17 13:28:02.873     Info: startAudioRecording recordingMode=Exhaustive
2016-11-17 13:28:02.876     Info: when=StartListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:28:02.898     Info: Supported format mode=Exclusive channels=2 sampleRate=44100
2016-11-17 13:28:02.901     Info: Audio input active. recordingMode=Exhaustive recordingRate=44100 recordingChannels=2
2016-11-17 13:28:03.432    Debug: Sending connectionKeepAlive
2016-11-17 13:28:03.554     Info: HTTPCode=200 method="connectionKeepAlive" requestSize=65 responseSize=27 elapsedTime=0.062000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:28:03.555    Debug: KeepaliveRequest returned 200 OK. Restarting network disconnect timer
2016-11-17 13:28:03.809    Debug: Input pausing after received ultrasound message
2016-11-17 13:28:03.809    Debug: Stopping audio recorder. UltrasoundDataSize=317520
2016-11-17 13:28:03.812     Info: when=StopListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:28:03.812    Debug: Stopped audio recording.
2016-11-17 13:28:03.817     Info: AudioPairing got message: AudioRefreshPairing=0.84 bitsSinceLastMessage=84 errorCorrectionCount=4 errorCorrectionLevel=5 ipOverlayCorrectionCount=1 didUseIpOverlay=true didUseAverageValues=false signalLevel=0.147294 noiseLevel=0.0894736 highBandCorrections=2 midBandCorrections=1 lowBandCorrections=1 bit0Count=42 bit1Count=39 audioPairingAlgorithmVersion=11 recordingMode=Exclusive correctedBitIndexes="25,27,24,26" channel=1 sampleRate=44100 tokenType=Proximity
2016-11-17 13:28:03.819     Info: Wifi=PairingRefreshed seenAccessPoints=130 currentAccessPoints=67 sameAccessPoints=67 inSameRoom=true p=0.515 avg=0.515 target=0.361 successful_avg=0.515
2016-11-17 13:28:04.082     Info: HTTPCode=200 method="receivers/simple" requestSize=1179 responseSize=666 elapsedTime=0.421000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:28:04.669     Info: HTTPCode=200 method="getFeedbackEvents" requestSize=51 responseSize=56 elapsedTime=6.489000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:28:04.669    Debug: Feedback response: [{"event":{"presentationStatus":{"presenting":"true"}}}]

I leave the room:

2016-11-17 13:45:13.743    Debug: Sending connectionKeepAlive
2016-11-17 13:45:13.837     Info: HTTPCode=200 method="connectionKeepAlive" requestSize=65 responseSize=27 elapsedTime=0.093000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:45:13.838    Debug: KeepaliveRequest returned 200 OK. Restarting network disconnect timer
2016-11-17 13:45:17.208     Info: Wifi=Measurement seenAccessPoints=149 currentAccessPoints=62 sameAccessPoints=62 inSameRoom=true p=0.416 avg=0.416 target=0.291 successful_avg=0.416
2016-11-17 13:45:18.253     Info: AudioDataReadMBCount=1 chunkCount=60 currentSignalLevel=0.019684 currentNoiseLevel=0.020297 channel=0 recordingMode=Exhaustive
2016-11-17 13:45:18.253     Info: AudioDataReadMBCount=1 chunkCount=60 currentSignalLevel=0.019254 currentNoiseLevel=0.021980 channel=1 recordingMode=Exhaustive
2016-11-17 13:45:18.256     Info: Increased error correction. errorCorrectionLevel=6
2016-11-17 13:45:21.863     Info: HTTPCode=200 method="getFeedbackEvents" requestSize=51 responseSize=2 elapsedTime=10.047000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:45:22.803     Info: HTTPCode=200 method="receivers/simple" requestSize=1479 responseSize=666 elapsedTime=0.687000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:45:24.155    Debug: AudioDataReadMBCount=2 chunkCount=119 currentSignalLevel=0.019210 currentNoiseLevel=0.019007 channel=0 recordingMode=Exhaustive
2016-11-17 13:45:24.155    Debug: AudioDataReadMBCount=2 chunkCount=119 currentSignalLevel=0.018626 currentNoiseLevel=0.016989 channel=1 recordingMode=Exhaustive
2016-11-17 13:45:24.259     Info: Increased error correction. errorCorrectionLevel=7
2016-11-17 13:45:27.223     Info: Wifi=Measurement seenAccessPoints=149 currentAccessPoints=79 sameAccessPoints=72 inSameRoom=true p=0.462 avg=0.431 target=0.291 successful_avg=0.416
2016-11-17 13:45:28.843    Debug: Sending connectionKeepAlive
2016-11-17 13:45:28.976     Info: HTTPCode=200 method="connectionKeepAlive" requestSize=65 responseSize=27 elapsedTime=0.062000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:45:28.976    Debug: KeepaliveRequest returned 200 OK. Restarting network disconnect timer
2016-11-17 13:45:30.263     Info: Increased error correction. errorCorrectionLevel=8

[snip]

2016-11-17 13:48:24.957     Info: Got event presentationStatus=false
2016-11-17 13:48:25.308     Info: HTTPCode=419 method="getFeedbackEvents" requestSize=51 responseSize=42 elapsedTime=0.094000 requestUrl="https://10.22.82.125/byod"
2016-11-17 13:48:25.308    Debug: HTTP 419 / {"pairing": "unpaired", "status": "ERROR"} / {"request":{"getFeedbackEvents":{}},"token":"247c"}
2016-11-17 13:48:25.308     Info: Our token expired, we are now unpaired. tokenLocalAge=198
2016-11-17 13:48:25.308     Info: Stopping all timers
2016-11-17 13:48:25.308     Info: SessionEnded SessionEndReason=UltrasoundLost
2016-11-17 13:48:25.308    Debug: Upgrade inhibitions: upgradeInhibitedBySleep=0 upgradeInhibitedBySettingsDialog=0 upgradeInhibitedByUpgradeDialog=0 upgradeInhibitedByPairing=0 requiresUserInteraction=0
2016-11-17 13:48:25.313     Info: Wifi=PairingLost notInRoomSent=false seenAccessPoints=149 currentAccessPoints=65 sameAccessPoints=48 inSameRoom=false p=0.289 avg=0.294 target=0.291 successful_avg=0.416
2016-11-17 13:48:25.316     Info: getFeedbackEvents error
2016-11-17 13:48:25.316     Info: Resetting errorCorrectionLevel=5
2016-11-17 13:48:25.316     Info: TokenListener: Moving to Normal recording mode after pairing loss.

And then this from when my system was apparently displaying in the room. My system did not suspend nor was my laptop lid closed:

2016-11-17 13:48:36.961     Info: Supported format mode=Shared channels=2 sampleRate=48000
2016-11-17 13:48:36.961     Info: Audio input active. recordingMode=Normal recordingRate=48000 recordingChannels=2
2016-11-17 13:48:42.430     Info: AudioDataReadMBCount=1 chunkCount=547 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:48:42.430     Info: Microphone is muted
2016-11-17 13:48:42.430     Info: AudioDataReadMBCount=1 chunkCount=547 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:48:42.430     Info: Microphone is muted
2016-11-17 13:48:47.897    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:48:47.897    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:48:58.823    Debug: AudioDataReadMBCount=4 chunkCount=2185 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:48:58.823    Debug: AudioDataReadMBCount=4 chunkCount=2185 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:49:13.555     Info: screenInfo width=2048 height=1152 physicalDpi=72.059845 logicalDpi=120.000000 devicePixelRatio=1.000000 dpiScaleFactor=1.250000
2016-11-17 13:49:13.648     Info: Main window created
2016-11-17 13:49:13.655     Info: TokenListener: Exhaustive mode selected.
2016-11-17 13:49:13.657    Debug: Stopping audio recorder. UltrasoundDataSize=14088960
2016-11-17 13:49:13.657     Info: when=StopListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:49:13.706    Debug: Stopped audio recording.
2016-11-17 13:49:14.001     Info: startAudioRecording recordingMode=Exhaustive
2016-11-17 13:49:14.018     Info: when=StartListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:49:14.018     Info: Supported format mode=Exclusive channels=2 sampleRate=44100
2016-11-17 13:49:14.018     Info: Audio input active. recordingMode=Exhaustive recordingRate=44100 recordingChannels=2
2016-11-17 13:49:14.538     Info: HTTPCode=200 method="receivers/simple" requestSize=1165 responseSize=666 elapsedTime=0.717000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:49:20.040     Info: AudioDataReadMBCount=1 chunkCount=60 currentSignalLevel=0.017899 currentNoiseLevel=0.017809 channel=0 recordingMode=Exhaustive
2016-11-17 13:49:20.040     Info: AudioDataReadMBCount=1 chunkCount=60 currentSignalLevel=0.019755 currentNoiseLevel=0.019229 channel=1 recordingMode=Exhaustive
2016-11-17 13:49:20.575     Info: Main window closed
2016-11-17 13:49:20.597     Info: TokenListener: Moving back to normal mode.
2016-11-17 13:49:20.597    Debug: Stopping audio recorder. UltrasoundDataSize=2293200
2016-11-17 13:49:20.597     Info: when=StopListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:49:20.597    Debug: Stopped audio recording.
2016-11-17 13:49:20.622     Info: startAudioRecording recordingMode=Normal
2016-11-17 13:49:20.622     Info: when=StartListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:49:20.723     Info: Supported format mode=Shared channels=2 sampleRate=48000
2016-11-17 13:49:20.723     Info: Audio input active. recordingMode=Normal recordingRate=48000 recordingChannels=2
2016-11-17 13:49:21.222     Info: HTTPCode=200 method="receivers/simple" requestSize=1207 responseSize=666 elapsedTime=0.437000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:49:26.193     Info: AudioDataReadMBCount=1 chunkCount=547 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:49:26.193     Info: Microphone is muted
2016-11-17 13:49:26.193     Info: AudioDataReadMBCount=1 chunkCount=547 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:49:26.193     Info: Microphone is muted
2016-11-17 13:49:26.807     Info: HTTPCode=200 method="receivers/simple" requestSize=1168 responseSize=666 elapsedTime=0.577000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:49:31.654    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:49:31.655    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:49:35.482    Debug: Got lid switch change: 0
2016-11-17 13:49:35.482     Info: Sleep listener: System is now considered to be sleeping
2016-11-17 13:49:35.482    Debug: Upgrade inhibitions: upgradeInhibitedBySleep=1 upgradeInhibitedBySettingsDialog=0 upgradeInhibitedByUpgradeDialog=0 upgradeInhibitedByPairing=0 requiresUserInteraction=0
2016-11-17 13:49:35.482    Debug: CodecCommunicator resetting state due to system suspend
2016-11-17 13:49:36.313     Info: Input suspending due to system suspend
2016-11-17 13:49:36.313    Debug: Stopping audio recorder. UltrasoundDataSize=5664000
2016-11-17 13:49:36.313     Info: when=StopListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:49:36.313    Debug: Stopped audio recording.
2016-11-17 13:49:43.955    Debug: Got lid switch change: 1
2016-11-17 13:49:43.955     Info: Sleep listener: System is now considered awake
2016-11-17 13:49:43.955    Debug: Waiting 180 seconds before checking for upgrade.
2016-11-17 13:49:43.955     Info: Input resume request after sleep
2016-11-17 13:49:43.955     Info: startAudioRecording recordingMode=Normal
2016-11-17 13:49:43.958     Info: when=StartListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:49:46.385     Info: Supported format mode=Shared channels=2 sampleRate=48000
2016-11-17 13:49:46.385     Info: Audio input active. recordingMode=Normal recordingRate=48000 recordingChannels=2
2016-11-17 13:49:47.015     Info: HTTPCode=200 method="receivers/simple" requestSize=1055 responseSize=666 elapsedTime=0.452000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:49:51.862     Info: AudioDataReadMBCount=1 chunkCount=547 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:49:51.862     Info: Microphone is muted
2016-11-17 13:49:51.862     Info: AudioDataReadMBCount=1 chunkCount=547 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:49:51.863     Info: Microphone is muted
2016-11-17 13:49:57.316    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:49:57.316    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:50:08.241    Debug: AudioDataReadMBCount=4 chunkCount=2185 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:50:08.242    Debug: AudioDataReadMBCount=4 chunkCount=2185 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:50:21.562     Info: screenInfo width=2048 height=1152 physicalDpi=72.059845 logicalDpi=120.000000 devicePixelRatio=1.000000 dpiScaleFactor=1.250000
2016-11-17 13:50:21.647     Info: Main window created
2016-11-17 13:50:21.652     Info: TokenListener: Exhaustive mode selected.
2016-11-17 13:50:21.652    Debug: Stopping audio recorder. UltrasoundDataSize=13539840
2016-11-17 13:50:21.652     Info: when=StopListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:50:21.699    Debug: Stopped audio recording.
2016-11-17 13:50:22.458     Info: startAudioRecording recordingMode=Exhaustive
2016-11-17 13:50:22.458     Info: when=StartListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:50:22.460     Info: Supported format mode=Exclusive channels=2 sampleRate=44100
2016-11-17 13:50:22.460     Info: Audio input active. recordingMode=Exhaustive recordingRate=44100 recordingChannels=2
2016-11-17 13:50:23.211     Info: HTTPCode=200 method="receivers/simple" requestSize=1147 responseSize=666 elapsedTime=0.655000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:50:25.407     Info: TipsToConnect=Show
2016-11-17 13:50:28.487     Info: AudioDataReadMBCount=1 chunkCount=60 currentSignalLevel=0.019295 currentNoiseLevel=0.018548 channel=0 recordingMode=Exhaustive
2016-11-17 13:50:28.487     Info: AudioDataReadMBCount=1 chunkCount=60 currentSignalLevel=0.017145 currentNoiseLevel=0.018246 channel=1 recordingMode=Exhaustive
2016-11-17 13:50:34.387    Debug: AudioDataReadMBCount=2 chunkCount=119 currentSignalLevel=0.015371 currentNoiseLevel=0.016742 channel=0 recordingMode=Exhaustive
2016-11-17 13:50:34.387    Debug: AudioDataReadMBCount=2 chunkCount=119 currentSignalLevel=0.018821 currentNoiseLevel=0.018451 channel=1 recordingMode=Exhaustive
2016-11-17 13:50:40.837     Info: Main window closed
2016-11-17 13:50:40.858     Info: TokenListener: Moving back to normal mode.
2016-11-17 13:50:40.859    Debug: Stopping audio recorder. UltrasoundDataSize=6456240
2016-11-17 13:50:40.859     Info: when=StopListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:50:40.859    Debug: Stopped audio recording.
2016-11-17 13:50:40.859     Info: startAudioRecording recordingMode=Normal
2016-11-17 13:50:40.859     Info: when=StartListening volumeInDB=29.937500 volumeAsScalar=0.992798 mute=Muted
2016-11-17 13:50:41.016     Info: Supported format mode=Shared channels=2 sampleRate=48000
2016-11-17 13:50:41.016     Info: Audio input active. recordingMode=Normal recordingRate=48000 recordingChannels=2
2016-11-17 13:50:41.398     Info: HTTPCode=200 method="receivers/simple" requestSize=1181 responseSize=666 elapsedTime=0.406000 requestUrl="https://cisco.splunkcloud.com:8089/services/receivers/simple?.."
2016-11-17 13:50:47.490     Info: AudioDataReadMBCount=1 chunkCount=547 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:50:47.490     Info: Microphone is muted
2016-11-17 13:50:47.490     Info: AudioDataReadMBCount=1 chunkCount=547 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal
2016-11-17 13:50:47.490     Info: Microphone is muted
2016-11-17 13:50:52.939    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=0 recordingMode=Normal
2016-11-17 13:50:52.940    Debug: AudioDataReadMBCount=2 chunkCount=1093 currentSignalLevel=0.000000 currentNoiseLevel=0.000000 channel=1 recordingMode=Normal

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3 Replies 3

Dan Peder Eriksen
Cisco Employee
Cisco Employee

‎11-21-2016 03:59 AM

Hi,

Could you post the video system logs?

From what you have posted so far I can see that the desktop client behaved as expected. This line in the log:
2016-11-17 13:27:58.045     Info: HTTPCode=200 method="stopPresentation" requestSize=50 responseSize=27 elapsedTime=0.343000

Tells me that the video systems has gotten the stop presentation call from the desktop client. Hence, something went wrong on the video system.

When you presentation was showing in the room (and you had left the room) was it shown on the screen of the video system or in the proximity app of a mobile device?

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mll
Cisco Employee
Cisco Employee
In response to Dan Peder Eriksen

‎11-21-2016 09:19 AM

Hi Dan,

I am not sure how to get the system logs. If I visit https://10.22.82.125/web/signin?next=/byod, I'm not sure what to enter for a login/password. I am absolutely not going to re-install Proximity if that is required to obtain them. :)

"When you presentation was showing in the room (and you had left the room) was it shown on the screen of the video system or in the proximity app of a mobile device?"

It was shown on the screen of the video system in the room.

Thanks,

Melissa

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Dan Peder Eriksen
Cisco Employee
Cisco Employee
In response to mll

‎11-22-2016 12:28 AM

If you do not have the login credentials you need to contact the person(s) that are responsible for the video systems.

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