Need software update to get us through the rest of the school year 4400 & 2106 Wireless Lan Controllers

[IT 4 school in Maine]

We are a small school district in Maine and recently got hit with this:

https://www.cisco.com/c/en/us/support/docs/field-notices/639/fn63942.html

We have APs which can no longer connect to our 2601 and 4400 controllers.

We are looking for the latest (and last ) version of the software for these controllers which would let us remediate this issue and get us through the end of the school year.

For the 2106 we need:

AIR-WLC2100-K9-7-0-252-0.aes

AIR-WLC2100-K9-7-0-252-0-ER.aes

And for the 4400 we need:

AIR-WLC4400-K9-7-0-252-0.aes

AIR-WLC2100-K9-7-0-252-0-ER.aes

Any help would be appreciated

thanks

Andy in Maine

Note: Cisco support will not let us download them, local Cisco partner won't help us because device is past EOL

[Leo Laohoo]

Not possible. Both model of WLC are already end-of-support.
You might want to try contacting your nearest Cisco office and see if they can do something about it.

[IT 4 school in Maine]

Is it "not possible" for physical/hardware reasons or for legal/licensing reasons?

It looks like it is possible to transfer the software from a device that is running the current software to a tftp server.   So I just need to find a 2106 running the current version.  Would that work?

[IT 4 school in Maine]

I was mistaken, it is not possible to upload code from a 2016, the datatype "code" can only be used when downloading.

[serjux]

Downloads Home -> Wireless -> Wireless LAN Controller -> Standalone Controllers

https://software.cisco.com/download/home/279699736

we haven't 4000 series just 3500 or 5500  , the 4400 series page is https://www.cisco.com/c/en/us/obsolete/wireless/cisco-4400-series-wireless-lan-controllers.html ?!?

I ask on chat 

"I understand you need to download a software for your WLC device. I would like to inform you that SN: xxxxxxxxx  (AIR-WLC4402-25-K9) has passed its End of Support date on 30-JUN-2016.

As per Entitlement rules, a product must be active in the contract to be eligible for the software download. However, for some EOL products, software remains available in the Software Download center and we publish it as a courtesy service."

from this post https://community.cisco.com/t5/wireless-and-mobility/cisco-wlc-4402-25-k9/m-p/2851324/highlight/true#M82280 [1]
What I need is download AIR-WLC4400-K9-7-0-252-0.aes is it possible get one link to download it ?

[Leo Laohoo]

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@serjux wrote:

is it possible get one link to download it ?

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Not possible.  

What firmware version is the controller currently on?

[serjux]

I asked via chat and they help me on open a case to software download team, and with the serial number, software download team sem me the link .

[Leo Laohoo]

Does the agent know what the current version of the WLCs are?
In some cases, it is not possible upgrade direct to 7.0.252.0 without going through intermediate revision.

[jtinholt]

Were you ever able to get the code version downloaded from Cisco? If possible would you be able to share it with me? So far Cisco has not been at all helpful in my case.

Thanks,

John

[Leo Laohoo]

Look at the top of the page.  Can you see the filenames of the files? 

What if you put those filenames in a search engine?