Prime upgrade - what are the new PIDs?

[RozaKhamo60052]

Hi everyone, 

I have a customer who has upgraded from prime version 2 to 3.7. 

The PIDs are not changed in CCW and therefore we cannot renew service on them. The customer case agent says I need to provide the new PID on version 3.7. How do I do that? Or is there another way?

I also tried to contact ask-prime-infrastructure@cisco.com, but no reply. 

these are the lines: 

L-PI2X-BASE

L-PI2X-LF-100

L-PI2X-LF-25

L-PI2X-LF-50

L-PI2X-LF-500

R-PI2X-K9

Thanks in advance!

Roza

[balaji.bandi]

They Looking for Product Identifier (PID) of Prime Infra 3.7 ( latest is 3.9 stable - 3.10 might have released now)

The one provided was old PI 2.X

[RozaKhamo60052]

Yes, I know that they are looking for the new product IDs. But I don't know what they are. I just know, that customer has upgraded to version 3.7.

Is there a list where I can look this information up?

Thanks!

/Roza

[balaji.bandi]

depends is this physical or vitual : here is physical output :

# show inventory

NAME: "PI-UCS-APL-K9 chassis", DESCR: "PI-UCS-APL-K9 chassis"
PID: PI-UCS-APL-K9 , VID: A0 , SN: XXXXXXXXXXXXXXXXXX

[RozaKhamo60052]

I am not sure. What if, it is virtual?

[balaji.bandi]

issue the command you get output, so you can provide the information to TAC.