10-03-2019 11:14 AM
Hi,
I have 2 requests with my Sandbox
1. Somehow I cannot login Grp2 anymore. I was able to create users on Grp2 couple days ago but now I am not able to login. Can you help to reset/re-enable it?
2. I need users for our sw developers and DA interop test team so I need more users. Is it possible to assign one more Group of users to my Sandbox?
Solved! Go to Solution.
10-04-2019 12:18 PM
10-03-2019 11:16 AM
I have already tried adding more users on Grp1 without phone number but the newly added user cannot make/receive calls
10-03-2019 01:14 PM
10-03-2019 04:02 PM
Hi skumar1,
Grp2 is working, thanks
I have created new users without phone number on both groups but the users without phone number cannot make/receive calls
10-04-2019 09:21 AM
DId you assigned the extns for those user's ?
10-04-2019 10:02 AM
Hi skumar1,
Yes I have assigned Extension and Generic SIP profile to the new user. My phone can register to this new user account.
But I hear "We are sorry you call cannot be completed ...." when making call or call to that new user
10-04-2019 12:18 PM
10-04-2019 02:40 PM
Hi skumar1,
Thanks for your help. Following your instruction i have successfully added new user in Grp2
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