Solved: Re: Failed to get SiteUrl

mcruz-iom · ‎08-04-2019

I'm trying to connect via XML service using XML API Debug Screen.htm file to debug first the request if it will succeed or not, but unsure why I'm always getting Failed to get SiteUrl error.

Is there something I missed? Added below the sample XML request.

XML Service URL

https://webExSiteURL.my.webex.com/WBXService/XMLService

XML

<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
     xmlns:serv="http://www.webex.com/schemas/2002/06/service"
     xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service
     http://www.webex.com/schemas/2002/06/service/service.xsd">

  <header>
     <securityContext>
         <webExID>{webExIDemail}</webExID>
         <siteName>{webExSiteURL}</siteName>
         <password>{webExIDpassword}</password>
         <returnAdditionalInfo>TRUE</returnAdditionalInfo>
     </securityContext>
  </header>

  <body>
    <bodyContent
        xsi:type="java:com.webex.service.binding.site.GetSite">
        <returnSettings>
            <eventCenter>true</eventCenter>
        </returnSetting>
    </bodyContent>
  </body>
</serv:message>

Response

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common">
<serv:header>
<serv:response>
<serv:result>FAILURE</serv:result>
<serv:reason>Failed to get SiteUrl</serv:reason>
<serv:gsbStatus>PRIMARY</serv:gsbStatus>
<serv:exceptionID>010000</serv:exceptionID>
</serv:response>
</serv:header>
<serv:body> </serv:body>
</serv:message>

nmorrow · ‎08-05-2019

This error just means that the siteName value was incorrect for the XML service URL being used. You should be sure to include the entire subdomain of your Webex site URL, if your site URL is webExSiteURL.my.webex.com, your siteName would be "webExSiteURL.my". Note that *.my.webex.com sites are not officially supported for the developer program, but the API should still work if all variables are correct.

View solution in original post

nmorrow · ‎08-05-2019

This error just means that the siteName value was incorrect for the XML service URL being used. You should be sure to include the entire subdomain of your Webex site URL, if your site URL is webExSiteURL.my.webex.com, your siteName would be "webExSiteURL.my". Note that *.my.webex.com sites are not officially supported for the developer program, but the API should still work if all variables are correct.

mcruz-iom · ‎08-05-2019

@nmorrow
OMG! It works! I've spent almost 3 days trying to figure out what the problem is. I've even almost ended up using the WebEx URL API and started reading the documentation. Thanks for this! It saves me a lot of time.