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2 jabber installs - 2 different client interfaces

bradatbcass
Level 1
Level 1

Hi, I installed Jabber 11.5.1 (via remote .msi deployment) on 2 separate laptops within seconds of each other, and the clients look different on each laptop (see attachments). The laptops are clones of each other (standard corporate Windows 7 image).

The installs were done on top of Jabber v10.6 (without uninstalling) and the machines were restarted after.

We do not have voice calling through Jabber enabled in our environment so I'm confused why one user would get the icon for it and the other would not. Both users also have the "Recents" tab enabled in their jabber-config-defaults.xml

Thanks,

Brad

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

So, this was not a fresh install, this was actually an upgrade.

Were there any switches used during the installation??

Have you made sure there is no CSF device configured for the user??

All the service profiles are OK??

Are you not using a special .xml for either user??

HTH

java

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