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Hi, I hope I'm explaining this right but I wondered where the domain gets appended in the SIP string when dialing into a WebEx meeting with a telepresence endpoint. Here's the workflow:- Book meeting in Outlook and add webex meeting- Add telepresence...
Hi, we have a virtualized VCS-E which I attempted to migrate to a new host. I ran into issues and found several articles saying that new license keys needed to be purchased for a migration, but they referenced migrating off a physical server to virtu...
Hi, hoping someone has some insights into this and maybe some pointers in what I am doing wrong.I have recorded 2 hybrid telepresence/WebEx meetings and neither of them show participant video. Instead, they only show any shared content. During period...
Hi, I recently installed Quality Manager 11.5 and for the most part it was successful; the calls seem to be recorded and I can listen to them on the Quality Manager interface. However, no alerts are being generated which means I cannot download the c...
Hi, we're having a strange problem with some of our Cisco 7941 and 7942 phones. To troubleshoot an issue I attempted to manually delete the ITL file (Security --> Trust List --> ITL file) on the affected phones. But there is nothing there, so I can't...
Did you ever figure this out? We've been working with TAC for several hours...we see the rooms in our external SQL database but they will not appear in the Jabber client at all
I think I might have found it. Our endpoints are provisioned through CUCM and the SIP Directory URI for the endpoint is the "ourdomain.ca". Hat tip to Roger for directing me to the Expressway C; it is configured to use FQDN in SIP requests. I might t...
If users want to join the meeting from another endpoint, I would like them to just be able to just be able to use the meeting number as opposed to typing the entire domain suffix (our domain is quite lengthy). I pointed out the Join button worked to ...
Did you ever get an answer to this? I'm also trying to interpret this table and what exactly a "call" means. Is a 'call' one meeting with 2 people? Is 100 'calls' 100 meetings with 2 people, or 50 meetings with 4 people and so on?
