03-20-2013 09:42 AM - last edited on 03-25-2019 08:50 PM by ciscomoderator
Currently we use the enterprise parameters to pre-pend a 9 to incoming calls (except voice mail ports) so that the IP phones in missed call history will allow call backs.
For Jabber I am prepending the 9 in application dial rules to take care of click to call etc.
Now the big issue is that in the Jabber missed calls there is already a 9 in the missed calls so when you hit call back from Jabber the 9 gets pr-pended and you are left with:
99XXX-XXX-XXXX and thus resulting in a Call Failed.
Does anyone know the correct way to handle this so that the missed calls will work in jabber AND on the ip-phone?
Thanks!
03-20-2013 11:57 AM
The adjust your application rule to only prefix 9 for specific number length.
Chris
03-20-2013 12:01 PM
Can you elaborate on your idea?
Right now I have:
10 digits for local
and
11 for LD
03-20-2013 12:09 PM
I guess you can have the following dial rules defined, just a thought I have not tried it:
Name: 11-digits-prefix, number begins with 91, number of digits 12, total digits to remove: 0
Name: 11-digits-no-prefix, number begins with 1, number of digits 11, total digits to remove: 0, prefix 9
Name: 10-digits-prefix, number begins with 9, number of digits 11, total digits to remove: 0
Name: 10-digits-no-prefix, number of digits 10, total digits to remove: 0, prefix 9
HTH,
Chris
03-20-2013 12:28 PM
Looks like this took care of it
Number begins with 9 (Since all calls come in with the 9 pre-pend)
Number of digits 11 (all calls come in with area code without a 1 making local and LD 11 digits)
Digits to remove - 1 (strip the 9)
Prefix 9 (re-add)
Problem is define digits to remove or prefix they cannot be blank.
I had tried this once but I must not have restarted my Jabber client. Very important
Thanks for the brain storm!
07-02-2013 05:46 AM
It seems that the application dial rule only runs on outbound calls. So you cannot stripe the leading 9 on incoming calls. So i am searching for a solution to delete the PSTN access number only on Jabber Clients. Access number is needed for IP-Phones.
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