Hello,
We have the following issue with our client:
Three users shown as "offline" to only one another user. In the Presence viewer the users shows in the correct status from the perspective of the affected user. But as per the PRT logs looks like these users are offline:
2023-11-21 15:10:26,154 INFO [0x000052f4] [x\jwcpp\XmppMgr\XmppPresenceMgr.cpp(129)] [csf.jwcpp] [CXmppPresenceMgr::GetStatusIconAndText] - @XmppMgr: #0, CXmppPresenceMgr::GetStatusIconAndText buddy=user1@abc.cd strFulljid=user1@abc.cd icon=3 inlineIcon=0 text=IDS_STATUS_OFFLINE bNeedDefaultMsg=1 bBlockUser=0
These are checked without success:
User re-subscribed for the Presence
Jabber cache cleared
No issues on server side or in the configuration.
Users are checked in AD also and seems correct.
The affected user have Jabber iOS client that also have the same issue - these users shown as offline.
Thanks in advance for your assistance,
