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Helpful
6
Replies

After upgrade, Spark crashes on startup

Aaron
Cisco Employee
Cisco Employee

My Spark was humming along happily; then I clicked the "click to update" button.  Now it always crashes on startup, right after I enter my "work email".

spark-screenshot.jpg

Details below.

Cheers,


Aaron

----

Description:

  Stopped working

Problem signature:

  Problem Event Name:    CLR20r3

  Problem Signature 01:    spark.exe

  Problem Signature 02:    1.0.0.1133

  Problem Signature 03:    5578d16d

  Problem Signature 04:    mscorlib

  Problem Signature 05:    2.0.0.0

  Problem Signature 06:    53a12268

  Problem Signature 07:    f51

  Problem Signature 08:    7

  Problem Signature 09:    N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB

  OS Version:    6.1.7601.2.1.0.256.4

  Locale ID:    1033

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  C:\Windows\system32\en-US\erofflps.txt

6 Replies 6

Aaron
Cisco Employee
Cisco Employee

Uninstalled and reinstalled and I'm working again.  I assume that we are in the "expect major churn" phase of deployment and so I'll mark this one as resolved, unless someone from the Spark team wants to dig into this.

Cheers,

Aaron

brede.bjornstad
Level 1
Level 1

I have the same problem now. Have tried reinstalling several times, but still have problems.

Greeting

Brede

Hi Brede,

we have the same problem since the last update of the client. I hope that with a new release everything will work again.

Sebastian

Hi Brede,

I started a new installation minutes ago and after the download of a new version everything works now again.

Try it.

Sebastian

Yes it's working now.

Thank you

Regards

Brede

Erik Thiele
Level 4
Level 4

Hi

I have the same Problem, I stoped my virus client, made a new installation, and started the virus client again. Everything works fine now.

Reg

Erik