we have many users using jabber client for mobile device (Android, and IOS) facing an issue when the user change his Active directory password, the jabber client is not asking to enter the new password and the services (Phone, and IMP) are down and when the users click on the service tap an then click to reconect, it seems the client tries to reconnect with the old password many times till the active directory block the user.
I ran into it today when my own AD password was changed. Jabber (v11.9.1) just sat at "Connecting..." and wouldn't prompt for a new password. Tried to Sign Out and back in, go to Options -> Accounts (greyed out), and rebooted my system, all to no effect.
I had to Sign Out and then Reset Jabber for it to prompt for my new credentials.