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An Active Directory user password change issue for jabber client

Omar Gamil
Beginner
Beginner

Hi all,

 

we have many users using jabber client for mobile device (Android, and IOS) facing an issue when the user change his Active directory password, the jabber client is not asking to enter the new password and the services (Phone, and IMP) are down and when the users click on the service tap an then click to reconect, it seems the client tries to reconnect with the old password many times till the active directory block the user.

 

The client version for both platform -->11.9

CUCM & IMP version -------------->11.0

 

Is there a bug on that client version or what??

 

Thanks in Advance

Omar

2 Replies 2

Melinda Merrick
Enthusiast
Enthusiast

Anyone know of a solution for this?

 

I ran into it today when my own AD password was changed.  Jabber (v11.9.1) just sat at "Connecting..." and wouldn't prompt for a new password. Tried to Sign Out and back in, go to Options -> Accounts (greyed out), and rebooted my system, all to no effect.

I had to Sign Out and then Reset Jabber for it to prompt for my new credentials. 

Manuel Azevedo
Enthusiast
Enthusiast

One of my customers is also complaining about this.

Any news?

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