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I have a customer who reports that when receiving voice mails from internal callers, their Unity Express Version 8.0.2 plays the recipients Recorded Name instead of the Caller's Name. Example: Sue at x7000 calls Tom at x7001 and leaves a message. Wh...
I have a customer that wants to be able to manually route calls to day or night shift folks and to have 2 separate hunt groups and 2 Unity mailboxes. Schedules would be the easy way, but they want a way to control it manually since the shifts overla...
Hello,
I have a customer with a UCCX script that allows callers to enter 1-digit menu options, or a 4-digit extension, the latter of which transfers the call to CUCM and rings the phone/DN for that extension. When entering most 4-digit extensions (e...
Cisco helped me figure it out. The cause was the following:
telephony-servicecalling-number local
To fix this, we removed that command:
telephony-serviceno calling-number local
This command changes the calling number to last redirecting number, w...
Has anyone found a solution to set the Wireless Headset Hookswitch to Enabled for auto registered phones?
I have a customer who is facing issues with using Jabra headsets on new phones due to this setting.
Anyone know of a solution for this?
I ran into it today when my own AD password was changed. Jabber (v11.9.1) just sat at "Connecting..." and wouldn't prompt for a new password. Tried to Sign Out and back in, go to Options -> Accounts (greyed out)...
Hello,
Were you ever able to find a resolution for this?
I have the same problem : customer running CUCM 10.5.2 has a single 8861 phone that shows Unknown on all inbound calls. The phone sitting next to it with an identical configuration (except d...
