05-30-2013 05:01 AM - edited 03-17-2019 03:17 PM
Question about the call log for j4w
All our users have 3 numbers in their Active Directory user object
work number
home number
mobile number
when user A calls from any of these 3 numbers user B can see the users name displayed with either work, mobile or home depending on the number he is calling from.
if check the call log i can see the name of User A and if he rang from his work number this is listed as Work but when he calls from his home number or mobile number it shows his name and then the word other (so you have no idea if he rang from his mobile or home number) but it is recognising these numbers belong to this user.
is there a configuration change i can make so it displays either the word mobile or home instead of other?
we are on CUCM 8.6.2 and CUPS 8.6.4 integrated with AD 2008r2.
Many thanks
05-31-2013 09:00 AM
Is this only occuring after restarting the client?
05-31-2013 10:23 AM
No also when client remains up and running.
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06-04-2013 02:43 AM
This is not a known issue. I'd recommend opening a TAC case for further investigation.
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