Call Pickup - No notifications in Softphone mode

[n-coutant]

Hi,

I will know if it's normal that, on Softphone mode, the notification popup for call pickup doesn't appear ?

On Deskphone mode, the notification is displayed.

Thx

Nicolas

[Dennis Mink]

yes, this feature is not available until version 10.5

check this post out:

https://supportforums.cisco.com/document/12317601/enabling-hunt-group-pickup-tab-jabber-windows-client

HTH

[n-coutant]

Thks Dennis,

Sorry but I didn't say I use version 11.1 and that the call pickup is already enabled.

[spin33000]

Hi,

I have the same problem in MRA mode, no popup, but I have the Audible notification.

[michael.eprinchard]

Hi Stéphan,

it's related with the bug CSCur29294

https://tools.cisco.com/bugsearch/bug/CSCur29294/

no fix or workaround currently

[michael.eprinchard]

This bug is been fixed in CUCM version 11.1.10000-10 release which is present on CCO.
 
Apart from 11.X version the following defect is fixed in 10.5.X release
 
10.5(2.12027.1)
10.5(2.12900.11)
10.5(2.12900.14)

[n-coutant]

Resolved with Cisco Jabber v11.1.1.