Call symbol in Cisco Jabber

[Vibha Verma]

Hi

I have one issue in some of my Cisco Jabber for Windows users.

Once they login to Cisco Jabber on windows, they get the receiver icon beside some contacts, but beside other contacts they dont get receiver icon, nor can they call those contacts through jabber/outlook.

Has it got something to do with jabber-config.xml or DNS issue.

If its jabber-config, can somebody please share the details how to upload the file or download it.

Thanks.

Vibha

[Jaime Valencia]

Do those users have a valid phone number configured in the directory you're using???

[Vibha Verma]

Yes the users have valid phone number in directory.

Also some other users can dial their names from IM but some users cant dial.

And yes it is AD sync working.

Like I can call even offline contacts from my Jabber merely by searching the contact, dont even need to add them.

And there is another user in branch site, who can also call the contacts but he cant call few contacts which I can call.

And all of us are on same domain and same AD.

I think there might be some issue with jabber config but do not know how to proceed.

Can you guide me on that.

Thanks

Vibha

[Jaime Valencia]

Couple of things, if you right click on the user to view the profile, does it actually show a DN???

If you have Outlook on that machine, and have Outlook contacts, are you certain the user you're looking at is the AD user, and not your Outlook contact?? which may not have a DN?????

[Vibha Verma]

When we right click on the user to see the profile, it does not show the DN in the branch site, but in HQ site it does show.

I am an HQ user but when I login on BR workstation, even my profile fails to call users through jabber.

Yes Outlook is there on Br workstation, but when we tend to search the user, we are listed the user in 2 categories viz., contacts and directory, no matter whichever we select DN is not there.

And in both categories email is different, in contacts it gives us emailid@localdomain.com

whereas in Directory when we see the profile of same user, we get to see, emailid@globaldomain.com.

does it show something to be wrong with DNS or AD or what. I mean jabbe ris pulling the wrong info also in some contacts. But all tbhis is happening only in some contacts and that too in one Branch region

Regards

Vibha

[Jaime Valencia]

Then I'd suggest you review that the method you have configured for the directory integration is working fine and that nothing is blocking communication.

Obviously you're not pulling the information, and that's the reason you don't get the dial icon.

[Vibha Verma]

Hi

Thanks for the reply. But this problem is coming for a particular Branch site, so we cant say that LDAP sync is not working as for hQ and other branches it works fine.

But on every site there is a firewall so if a prticular port is required to be rechecked, please guide me on that. (To check if no communication is blocked).

Which port should I check on Firewall of that branch site?

Regards

Vibha

[Vibha Verma]

And if we check on CUCM, Presence, AD, outlook contact, everywhere there is correct information populated but only on that branch site, wong info/no info is the issue on desktop jabber clients.

[Vibha Verma]

One more thing, same branch users can make calls from Cisco Jabber on their IPhones.

[Nirmal Issac]

Those contacts do not have the gren icon because there is no phone number associated with them. No phone numbers were associated while saving those contacts.

Are contacts Synced from AD? Also, is phone number field populated in Outlook contact list? Search for a new user and see if the result contains the phone number.,