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Cannot IM a contact from Outlook. Doesnt resolve JID

Ben Morgan
Level 3
Level 3

Guys,

Have Jabber deployed with version 12.5.1. Works well. However, from within Outlook, Email senders / recipients names are showing offline. When click 'IM' the Jabber chat window doesnt resolve the JID to the display name.

 

The JID is samaccountname@domain

I see the JID coming through in logs as the email address of the user, hence not matching any configured JID.

 

How would I force the JID to use sameaccountname@domain from outlook.?

 

Or alternatively, I can change the JID to URI (which is the email address). However when I do this.. because the PCs are domain joined.. the Jabber auto discovers the service using the users samaccountname.. Is there an install flag to set to for the JID to the the email address or URI?

 

Thanks

 

 

3 Replies 3

Jonathan Schulenberg
Hall of Fame