Cannot use protocol handlers.

[shshao]

Hello

I read the protocol handlers in the Cisco Jabber for Windows Administration Guide. I use three protocol handlers "IM: , XMPP: and TEL:" into my html pages.

But, It cannot work and I got the unknown protocol from the web browser.

Also, I cannot find three protocol handlers in the Windows registry. It look like the Jabber is not defined as the registered protocol handler for IM: , XMPP: and TEL: .

How can I fix the problem ?

Thank you!

Andy

[Muhammad Maqsood Mushtaq · Accepted solution]

Hi Andy,

Is Jabber for Windows running on a Windows 7 OS with UAC (User Access Control) enabled? Jabber writes to following registry locations to register protocol handlers.

HKEY_CLASSES_ROOT\tel\shell\open\command

HKEY_CLASSES_ROOT\xmpp\shell\open\command

HKEY_CLASSES_ROOT\im\shell\open\command

If you don't see these values then you are hitting known bugs. There are two defects opened around this.

CSCua81724: tel protocol handler does not work when UAC is enabled

CSCua81752: xmpp protocol handler does not work when UAC is enabled

As a workaround you can try to "run jabber as administrator".

Thanks,

Maqsood

[shshao]

Hello Maqsood,

Thanks for helping !! The problem is fixed.

Andy

[ampm_25]

Maqsood or Andy,

Could you please let me know what the values and keys are supposed to be for the registry?  I have Lync installed on my pc and while I edited the values, I still don't have the protocol handlers quite working.

Thanks,

Arras

[Muhammad Maqsood Mushtaq]

Hi Arras,

Please note that having both Lync and Jabber for  Windows on same PC is not a supported setup. This can result in  unexpected behaviour. You can see all the reg keys and corresponding  values on a machine where only Jabber is installed. Just navigate to the  registry locations mentioned earlier in this thread.

Thanks,

Maqsood