Customer has CER System Version: 12.5.1.26900-28 integrated with CUCM system version: 12.5.1.17900-64.
After working for years CER system is unable to send email notification when any user call 911.
Last email sent June13th 2023, since them on three calls to 911 no one email has been sent from system
After updating CER debug levels and run a test call to 911 I got this from CER Server logs:
6081863: Aug 02 11:44:03.818 EDT %CER-CER_TELEPHONY-7-DEBUG:Call event dispatched :callRoutingEnded
16081864: Aug 02 11:44:03.818 EDT %CER-CER_TELEPHONY-6-INFO: Entering CallEventNotifier::dequeueAll
16081865: Aug 02 11:44:03.818 EDT %CER-CER_TELEPHONY-6-INFO: Total elements in the callEvent queue 0
16081866: Aug 02 11:44:03.818 EDT %CER-CER_ONSITEALERT-7-DEBUG:Sending onsite email notification
16081867: Aug 02 11:44:03.821 EDT %CER-CER_ONSITEALERT-3-ERROR:Failed to send email notification : java.rmi.NoSuchObjectException: no such object in table
16081868: Aug 02 11:44:03.821 EDT %CER-CER_ONSITEALERT-7-DEBUG:com.cisco.e911.server.mail.E911MailException: java.rmi.NoSuchObjectException: no such object in table
com.cisco.e911.server.mail.E911Mail.sendMessage(E911Mail.java:220)
com.cisco.e911.server.inhouseNotification.EmailNotificationThread.run(EmailNotificationThread.java:61)
java.lang.Thread.run(Thread.java:748)
Customer confirmed that settings related to SMTP server on CER's "Specify server group attributes" are OK.
I have tested connectivity from CER & SMTP server.
All CER services are running properly.
Have any of you seen similar behavior on CER system?
Do you know any possible root cause of this problem?
Thanks in advanced for help.
