Chat Cisco Jabber no show text

[carlos.peres.santos]

Hi all,

I have problems in Cisco Jabber, it is not showing the text of the chat conversations.
I checked the script in IE and is active.
Any tips on this?

Tks.

[Manish Gogna]

Hi Carlos,

Is it happening with all PC's or only one?  It is most likely a PC specific issue , you may compare the settings of a working and non working PC.

HTH

Manish

[Jose.Granado1 · Accepted solution]

I'm experiencing this issue throughout my enterprise as well. This started in June/July of 2016 and I still haven't found a resolution. 

I've reached out to Cisco support and their engineer with very little support. (at least I feel support was sub par).

The issue cannot be recreated on demand that that makes it extremely difficult to troubleshoot as I'm having to interrupt my customers' day to troubleshoot each time. 

Here are the steps I've performed on my end.

1. Uninstalled Java from Progs and Feat
2. Uninstalled Jabber from Progs and Feat
3. Installed the latest version of Java as well as a known working version 6.29 for other apps that are required for my company
4. Cleared Java cache
5. Cleared cookies and temp files in IE
6. Reset Jabber

7. Deleted folders from the below locations:

a. C:\Users\username\AppData\Roaming\Cisco\Unified Communications
b. C:\Users\username\AppData\Local\Cisco\Unified Communications

8. Had customer attempt to login and still experiencing issues with not being able to see chats

Any help is greatly appreciated.