Good morning,
Is it possible to have a chat hunt group in Cisco Jabber?
For example....let's say the hunt group is called "IT support". Whenever a user has a problem or question he/she will go to Cisco Jabber, search for "IT support" and ask a question. Now lets say there is a support team of 10 people who can now either take control of the 1v1 chat or the incoming chats are equally divided among the 10 support people.
I hope this makes sense! If not, let me know!
Thanks, Erik.
