Cisco 8821

[Saeed Syed]

Hello,

I am experiencing a problem with 8821 Cisco wireless phones not communicating with Philips IEM/ Orchastrator application version 11.4 when sending the alerts out. However it works fine with Cisco 7925's. I work in a hospital environment so sent alerts to attending nurses. Any help will be appreciated.

[Gregory Brunn]

What does the integration look like? Is there a trunk to this service? Do you have a IP phone service your subscribing the phone to? Have you checked with Phillips the phone is supported.

[Saeed Syed]

yes, we subscribe a service to it IEMCIPSLogin & IEMMessageManager. They are configured properly. Since they are delivering message to 7925.

[edmond]

is your 7925 provisioned sip?  ascom discovered they have to rewrite all their software because sip hates #

ascom loves #

[Saeed Syed]

---

We have fixed the issue with 8821's by changing permission info and adding additional roles for the account for application. Roles were added " Allow calling number modification"  "Standard CTI Allow Control of Phones supporting Connected Xfer and conf"

[Gregory Brunn · Accepted solution]

Happy to hear you got it fixed. I even ran this one by my Phillips contact his only answer was to contact Phillips support.