Cisco CUCM version Licensing Issue for Remote destination profile

[amalmichaelvj]

Hello Team,

My customer have CUCM version 12.5 with enhanced licenses.

Problem am facing is Basic License usage is showing 251 numbers. 

We have done remote destination profile for users .Is this why basic Licenses is showing in usage.

Please assist on this.

[Nithin Eluvathingal · Accepted solution]

When a new user (UserA) is first added to Cisco Unified Communications Manager Administration through the End User configuration or through the Bulk Administration tool, if the user does not have remote device profiles under Enable Mobility, then the new user does not require a license.

If a new user (UserB) is first added to Cisco Unified Communications Manager with remote destination profiles configured under Enable Mobility, then the new user, UserB, requires a Basic license.

UserID	Licensed User Feature	License Required	Note
UserA	None	None	With no assigned devices
UserB	Mobility	Basic	With no assigned devices

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU1/cucm_b_feature-configuration-guide-for-cisco1251SU1/cucm_m_licensing.html