Cisco J4W Softphone mode

Stefan Walter · ‎03-31-2014

Hello community,

just facing a strange issue with Jabber for Windows in softphone mode.

If the client is unregistered or the PC is shutdown, we got an error message coming from the ISP that this number is not assign.

So I'm able to rebuild this in our lab and we're facing the same problem.

Just for a workaround I configured a DN without an association to a hardphone. On the CFS device I configured a CFUR internal/external to this particular DN but I got the same "error" message.

Is there any solution to avoid this "error" message with a workaround ? Just want to get a Ringback tone to the calling party.

Thanks,

Stefan

Amit Kumar · ‎03-31-2014

i tried to complete a lab recreate for this in my lab; using J4W versiion 9.2.6 and did not see the same symptom; that you mentioned.

here is what i found;

-> For when i didnot configure CFUR (int/ext) it gives a fast busy; and when i do configure CFUR ; it obeys the settings at the device level; i my case i set it to voicemail and it did work it appropiately.

Stefan Walter · ‎04-01-2014

Hi,

thanks for your reply.

Sounds that you running J4W in deskphone mode. In our situation the customer only has J4W in Softphone mode.

If I call the Softphone client (which is unregistered without any CFUR configuration) from my cellphone

> I got a ringback tone -> fine!

If I call the same Softphone client from my deskphone - it is in erverytime an external call

> I got an message that this number is not assign .....

It looks like it depends from ISP.

I also trace from the h323 gateway - debug isdn q931.

Working from my cellphone:

Mar 27 14:31:50.623: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x51D6
        Sending Complete
        Bearer Capability i = 0x8090A3
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98387
                Exclusive, Channel 7
        Progress Ind i = 0x8081 - Call not end-to-end ISDN, may have in-band info
        Calling Party Number i = 0x2180, '17661365983'
                Plan:ISDN, Type:National
        Called Party Number i = 0x81, 'XXXXXXXXXX'
                Plan:ISDN, Type:Unknown
        High Layer Compat i = 0x9181
Mar 27 14:31:50.711: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8 callref = 0xD1D5
        Progress Ind i = 0x8282 - Destination address is non-ISDN
        Progress Ind i = 0x8288 - In-band info or appropriate now available
Mar 27 14:31:50.715: ISDN Se0/1/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x802A
        Progress Ind i = 0x8282 - Destination address is non-ISDN
        Progress Ind i = 0x8288 - In-band info or appropriate now available
Mar 27 14:31:50.951: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8 callref = 0xD1D5
        Progress Ind i = 0x8284 - Call has returned to the ISDN
        Progress Ind i = 0x8288 - In-band info or appropriate now available
Mar 27 14:31:50.951: ISDN Se0/1/0:15 Q931: TX -> PROGRESS pd = 8 callref = 0x802A
        Progress Ind i = 0x8284 - Call has returned to the ISDN
        Progress Ind i = 0x8288 - In-band info or appropriate now available
Mar 27 14:31:50.975: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x51D4
        Cause i = 0x8090 - Normal call clearing

Non-working from deskphone (another ISP) to Jabber Client:

Mar 27 14:30:57.567: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x005E
        Bearer Capability i = 0x8090A3
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA18395
                Preferred, Channel 21
        Calling Party Number i = 0x2180, '1802232423'
                Plan:ISDN, Type:National
        Calling Party Number i = 0x2183, '33283113'
                Plan:ISDN, Type:National
        Called Party Number i = 0xC1, '78XXXXX
                Plan:ISDN, Type:Subscriber(local)
        High Layer Compat i = 0x9181
Mar 27 14:30:57.567: ISDN Se0/0/0:15 Q931: Received SETUP callref = 0x805E callID = 0x7FF1 switch = primary-net5 interface = User
Mar 27 14:30:57.567: ISDN Se0/0/0:15 Q931: TX -> SETUP_ACK pd = 8 callref = 0x805E
        Channel ID i = 0xA98395
                Exclusive, Channel 21
Mar 27 14:30:57.575: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x805E
VOIP-GW-PSTN#
Mar 27 14:30:57.691: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x805E
        Cause i = 0x8081 - Unallocated/unassigned number

Thanks in advanced.

/SW

Amit Kumar · ‎04-01-2014

My testing was limited to softphone CSF mode as you mentioned in your initial post; though i am not placing an external call when i test ; all my calls are set internal.