Cisco Jabber 11.8 Issues

[Jessica Cochran]

HI

I just upgraded from Jabber 11.7 for Windows to 11.8 for Windows. I didn't do a new install I installed over my previous install. All of my Contact Images are gone and my user list is showing email addresses instead of names. 

I tried a Reset of Jabber. Any other ideas? 

Thank you

[Jaime Valencia]

Where did you have the directory integration configured?

[Jessica Cochran]

I believe it pointed back to our Domain Controllers.... None of that changed and others that are using the new version are not seeing the same issues. Its' odd

[Jaime Valencia]

OK, so you have no configuration, you're using the SRVs?

[Jessica Cochran]

We use a Service Profile.... 

[Jaime Valencia]

What do you see under connection status?

[Jessica Cochran]

This is very odd! I uninstalled 11.8 and reinstalled 11.8 and everything connects without an issue. But if we use 11.8 it fails to connect to LDAP.

Everything else connects without an issue.

[wouter.hammer]

Hi Jaime,

We encountered exactly the same problem with 2 of our clients who are testing the 11.8 Jabber client.

The connection status for LDAP shows:

Status: Last Connection not Succesful

Reason: Conneciton Error

Address: Server FQDN

Protocol: LDAP
Error: Invalid Credentials

Directory UC Service:

Product Type: Enhanced Directory

Secure(SSL) connection to global catalog on port 3269

And Service profile is configured as:

Use logged on user credential is checked

Username/passwords are filled with a service user.

Search base is filled as well..

In Jabber 11.7 everything was working correctly. When we switch to UDS is working as well.

Do you know what is going wrong?

Thank you in advance!

[Jessica Cochran]

How did you switch it to use UDS?

[wouter.hammer]

In the used service profile, check the checkbox: "use UDS for contact resolution." and set the primary, secondary and tertiary directory UC Service to <None>

[Jessica Cochran]

Even though that same Service Profile works fine with 11.7?

[wouter.hammer]

Yes, it seems we have exactly the same issue..

[Jessica Cochran]

Ok

This helped a little bit but I still have no images for people it does show their names again and not just their email address, but no images show for them like it does in the 11.7 version of Jabber. 

[wouter.hammer]

UDS does not support pictures out of the box. This is a workaround we used and is temporary. I still need to investigate what is causing the directory integration issues. When we resolved it I will let you know.