cisco jabber 9.7.1 video call doesn't work

[ben Zecharia]

Hello ,

I am using CUCM version 8.5 and presence version 8.6.4 .

I am trying to make a video call but it doesn't work . 

In the CUCM the video capabilities is enabled , I use SCCP 7962 phone . 

The camera is Logitech c170 .

In the jabber -->file -->options ---> video I  can see myself

The connection status for deskphone video in Jabber shows Unavailable and Unknown

I installed  the Media Services Interface.

any suggestion  ?  

[Amit Kumar]

Can you check the version of windows PC you are using. Also please check the version of Jabber for windows that you are using. Consider the following information documented;

By any chance if you are testing this on a windows 8 PC; you would want to use the latest version of Jabber for windows and MSI file; refer to this link for more information;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97_chapter_01.html#JABW_RF_O9E9CB52_00

Apart from that ; please also ensure that the cisco Media service is turned on in the services section of windows ; if not try to reinstall this service.

- please rate if this helps.

[ben Zecharia]

Hello, 

I am using window 7  32 bit .

The cisco Media service is turned on.