02-07-2020 12:33 AM
Hello all,
In the enterprise where I work we are using Cisco Jabber (v11.8.4) since 2016 without any problem.
But recently, we installed also Microsoft Teams, and now we have a lot of audio problems - there are several cuts during the call.
I verified that if we hang up the call and call again, the audio is perfect.
Someone else facing this problem?
Any possible solution?
Best regards.
02-12-2020 06:44 AM
Is your problem with Cisco Jabber or with Microsoft Teams? I don't see how the two are relevant to one another.
02-14-2020 05:16 AM
02-16-2020 04:52 AM
is this happening within LAN or calls leaving over WAN?
I suggest to check switch or QoS configuration if you have, or bandwidth issue.
02-18-2020 07:11 AM
Hi!
Are you still using Cisco Jabber v11.8.4, first of all, I recommend you to update your Jabber version to 12.5 or above, as 2.0 versions and prior are currently EOL and on March of this year will be EOS https://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-windows/bulletin-c25-742828.html
Suggestions to troubelshoot this problem:
>> Verify the QoS of the PC Clients and the switches and routers involved.
>> Verify that the Microsoft Teams is not modifiying the QoS marking of the PC Clients
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