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- About davisjaron
09-09-2019
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Member since
03-16-2016
17
Posts
20
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0
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Created by
davisjaron
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
05-02-2019
04:06 PM
05-02-2019
04:06 PM
When I did this, I was still getting a CS0 value on my outgoing packets. What I found that resolved the issue, however, was a group policy edit. Each image caption has instructions for that step. Notice the DSCP value of "CS0". We need this to be escalated for QoS. Open Local Group Policy Editor, then select Local Computer Policy > Computer Configuration > Windows Settings. Right click on Policy-based QoS and select Create new policy... Give the policy a unique name, I went with Cisco Jabber QoS, and then assign a DSCP value. This is decimal value, so I input 26 which is AF31, which gives my Jabber the same QoS as my voice network with low drop probability. Then click next. Select "Only applications with the executable name:" and type in "CiscoJabber.exe". Then click next. Apply the policy to any source and destination IP address. And then click next. Change "Select the protocol this QoS policy applies to" to TCP and UDP, since you need both marked, and allow from any source and destination port since there is a very wide range needed. Then click "Finish". Now test. Assuming you have completed this, open wireshark and jabber and do a test call while capturing information. Filter your packets by either RTP or SIP and then open a frame. You should see your DSCP value, under the IP section, marked for AF31, as highlighted below. I ended up creating two separate policies to account for SIP and RTP individually as shown below:
... View more
Created by
davisjaron
in IP Telephony and Phones
in IP Telephony and Phones
11-01-2018
08:07 PM
11-01-2018
08:07 PM
Thanks for your response. I actually was planning to do this and attempted to. The problem is that we have a huge cluster and there were over 22,000 devices, so the export all file was over 22MB, so when I tried to download the txt file, the entire publisher froze and we had to restart the tomcat service.
... View more
Created by
davisjaron
in IP Telephony and Phones
in IP Telephony and Phones
11-01-2018
03:32 PM
11-01-2018
03:32 PM
Here is the situation: I have to move several hundred phones to a new building.
This new building will have a different DN range, along with a new device pool, calling search space, etc.. Everything at the new building is already configured in CUCM and there are already several hundred phones functioning there.
Now I need to figure out what the best method is to change these hundreds of phones that are different phone models, that all have different calling search spaces and different DN's, to reflect the new calling search spaces, their new DN's, etc..
I was hoping I could export details, adjust what I need in an excel spreadsheet, and then just upload it back to CUCM and make all the needed changes, unfortunately I'm finding this to be more difficult than expected.
A phone template for each device model could work, except that I have different calling search spaces, several different softkey templates, and phone button templates for each device model. So how do I get all of these changes made without having to make 15 different combination phone templates for each device model?
Thanks in advance
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Labels:
Created by
davisjaron
in IP Telephony and Phones
in IP Telephony and Phones
11-15-2017
07:27 AM
11-15-2017
07:27 AM
I am having this same issue. It seems to be specifically the last missed call, and the simplest solution has been to clear the call history. I am curious, though, because the issue is reoccurring in the same physical area connecting into the same closet. I think I've ruled out a bad batch of phones because I replaced one phone completely, and the new phone had the same issue about two weeks later.
... View more
05-05-2016
12:02 PM
The ports are all preconfigured. I work for a major health network that has all of these ports open by default on every system image, they can not be changed. And the firewall is off, also. Can't change that either.
... View more
05-05-2016
08:58 AM
Everything is correct. I remotely connected and checked to verify the IP's matched and they did.
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05-04-2016
10:21 AM
Everything except the NIC Binding's I have already checked and are all correct.
One discrepancy I have found.
2) On C:\Program Files or Progrma Files x86\Cisco\Desktop\bin ---> PostInstall.exe -> This should have the correct IP address of the NIC card that the computer is using. (If the computer is using 2 NIC cards (Wireless and Lan), one of them should be disabled. So, if they leave the LAN NIC enable, they should be using that IP address on Postinstall.exe (check on both the Agent and Supervisor PC)
When I run PostInstall.exe from the Agents computer, it already points to the UCCX server, which is also the configuration another troubleshooting guide I found said to do.
You however said, and other guides I found said, that it needs to match that PC's NIC IP address... So I'm slightly confused on which it should be there.
... View more
Created by
davisjaron
in Contact Center
in Contact Center
05-04-2016
07:19 AM
05-04-2016
07:19 AM
Hello all,
I'm having an issue where a call center supervisor originally could not silent monitor an agent at all.
The first thing I figured out that I thought had resolved the issue was the "span to pc port" option in call manage on the device was not enabled. So I enabled it and reset the phone and it started to work, or so we though. The supervisor called me back about an hour later saying he could hear the caller talking, but not his agent.
I have been digging through manuals and everything I can find on google. I've asked around and even asked an engineer and been given plenty of things to check, but nothing has turned out.
- Span to PC Port is enabled
- Advertise G.722 Codec is disabled
- Firewall on PC is disabled
- NIC and PC agent is using is the same as every other agent that works
- Agent is assigned all the correct skills and teams in UCCX Administration
- Agent is enabled for monitoring in UCCX Desktop Administrator
I'm at my end of knowledge for things to look for here and still haven't come to a resolution.
Any help is greatly appreciated.
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Labels:
03-18-2016
06:40 AM
So here is the problem, with a hunt pilot, you can not assign that number to phones directly as DN's. You can assign devices to the hunt group, but once the hunt pilot number is set, it can not be set as a DN. So the problem starts when calls come in on that hunt pilot number and is then placed on hold. The other phones in the hunt group can not see the call on hold. Even if they phones shared a different DN, it wouldn't matter because that DN is not holding the call, the hunt pilot number is.
So I was looking for a way to get the hunt group to show all devices that a call is on hold.
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03-17-2016
09:03 PM
What is "WAD"?
So with the hunt group, I could set up another DN to hold directed call parks, they answer and put their calls on hold on another DN that all devices have in order to see those calls on hold?
Otherwise I'm stuck without the hunt group and just having the main DN on all phones?
... View more
Created by
davisjaron
in IP Telephony and Phones
in IP Telephony and Phones
03-17-2016
08:29 AM
03-17-2016
08:29 AM
Hello all,
Quick issue I am running into. I set up a hunt group yesterday for a small clinic and rather than having the same DN on every phone I simply created a hunt group as they wanted some phones to start ringing after other phones had started ringing.
I set it up putting line group one on a 10 second delay then it switching to line group 2 which includes all the phones from LG1 and LG2.
The problem they are encountering, and were before I set this up, is that when a call is received a placed on hold, only the phone that actually placed the call on hold can see it.
This can be a problem as other phone operators are available and could pick up the phone calls if they could see it.
Any solutions would be greatly appreciated.
Thanks.
Note - As a side issue, something that also happened after it all started working was that some of the phones stopped ringing completely even though they were logged into the hunt group.
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Labels:
Created by
davisjaron
in Other Network Architecture Subjects
in Other Network Architecture Subjects
03-16-2016
08:24 PM
03-16-2016
08:24 PM
Hi all,
I've been looking for an answer to this for the past hour and I can't seem to find one. I have tried this on two separate computers and got the same results on both computers.
I bought a serial to usb adapter on amazon. I have connected it to a cisco console cable and plugged it into my cisco 2811 router. I downloaded the Cisco_usbconsole_driver_3_1.zip from the cisco support website and installed the version matching each computers OS (32-bit and 64-bit). On both computers I have received an error after installing. I reboot the computer, insert the usb end into my computer(s) and immediately receive a device failed to install message.
I check my device manager and under USB devices I get "Unknown USB Device (Device Descriptor Request Failed)"
Any suggestions? I'm starting to believe it may just be the cable is bad even though it's basically brand new.
Thanks
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Labels:
Created by
davisjaron
in TelePresence and Video Infrastructure
05-15-2019
05-15-2019
So you can use basically the same as the one touch speed dial that I
posted above, but get rid of th...
Created by
davisjaron
in Collaboration, Voice and Video Documents
05-02-2019
05-02-2019
When I did this, I was still getting a CS0 value on my outgoing packets.
What I found that resolved ...
02-21-2019
I came across this post when looking for how to disable the halfwake as
well. I wrote a slightly dif...
Created by
davisjaron
in TelePresence and Video Infrastructure
01-16-2019
01-16-2019
I'm not sure if you resolved this or not, but I've found one and changed
it a bit to serve the purpo...
11-01-2018
Thanks for your response. I actually was planning to do this and
attempted to. The problem is that w...
11-01-2018
Here is the situation: I have to move several hundred phones to a new
building. This new building wi...
11-15-2017
I am having this same issue. It seems to be specifically the last missed
call, and the simplest solu...
05-05-2016
The ports are all preconfigured. I work for a major health network that
has all of these ports open ...
05-05-2016
Everything is correct. I remotely connected and checked to verify the
IP's matched and they did.
05-04-2016
Everything except the NIC Binding's I have already checked and are all
correct. One discrepancy I ha...
Created by
davisjaron
in Contact Center
05-04-2016
05-04-2016
Hello all, I'm having an issue where a call center supervisor originally
could not silent monitor an...
03-18-2016
So here is the problem, with a hunt pilot, you can not assign that
number to phones directly as DN's...
03-17-2016
What is "WAD"? So with the hunt group, I could set up another DN to hold
directed call parks, they a...
Created by
davisjaron
in IP Telephony and Phones
03-17-2016
03-17-2016
Hello all, Quick issue I am running into. I set up a hunt group
yesterday for a small clinic and rat...
Public Statistics
| Date Registered | 03-16-2016 02:45 PM |
| Date Last Visited | 09-09-2019 01:34 AM |
| Total Messages Posted | 17 |
| Total Helpful Votes Received | 20 |
