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Cisco Jabber chat window constantly loses focus

KevinThomas2440
Level 1
Level 1

I'm using Cisco Jabber v12.5.1.27406 on Windows 10 and the IM chat window continuously loses focus forcing me to use my mouse and click back on the window to continue with my message.  This happens while I'm typing and frequently which has gotten very annoying.  Anyone else having this issue?

5 Replies 5

PellaServiceMN
Level 1
Level 1

I honestly cannot figure out if there is a trigger for this. Just pulls the focus away from the editor mid-sentence.

It SEEMS that it always happens on the front-end of my new messages. If I am typing something long, it won't do it a second time. So each time I submit my message, it is more likely to lose focus shortly. It does not happen on every message though.

 

Cisco Version 12.0.1 Build 63173

Windows 10.0.16299 Build 16299

Hi,

Please try upgrading to Jabber release 12.7.

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

The application tells me that I am using the most current version.
Is that a manual download/update?

Version 12.7.1.51081 Build 301081 is the latest. What version of Cisco Jabber you are using?

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

12.0.1 63173
We are managed by corp-level, so I cannot update to a newer version.
I did however do a "Reset" from the login screen and that seems to have stopped the issue for now.
It was so difficult to reproduce or document, I do not know if truly resolved just yet.
Thanks!