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Cisco Jabber-Failed to fetch NPA contacts from the server

chandru_bbc
Level 1
Level 1

Hi

We are using Jabber 12.9.5 and its not opening.

Instead its giving Failed to Fetch NPA contacts from server.

Attached the screen shot.

Please check and let me know.

 

regards

chandru

 

1 Reply 1

Adam Pawlowski
VIP Alumni
VIP Alumni

I can't get the forum to display that image, however, I've seen that in the past myself but I don't recall where it comes from. Ideally the Jabber log file will provide some hint.

 

If Jabber won't open or operate at all, perhaps there is a reachability issue between it and the IM&Presence service. That's my best blind guess.