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Cisco jabber for iphone 9.6.1 and jabber for android not working with VCS Expressway

Dear support community,

 

I have installed VCS Expressway C and E and I am able to register jabber for windows and jabber for ipad and I can make calls from outside the corporate network successfully. With jabber for iphone and jabber for android I can register both devices to CUCM and they work fine while inside the corporate network. If the iphone or android phone is outside the corporate network the following happens: I can receive calls and everything works fine, but if I make a call signaling works but rtp media does not. Expanding a little on this issue, when I make a call the remote phone rings as expected, when remote phone picks up the call there is no audio, the connection times out and sip signaling ends up the call. I have checked everything and this weird behavior keeps showing up. I wonder if this could some kind of bug. I am using VCS Expressway 8.1.0.  I would like to know if someone has faced the same problem.

 

Best Regards,

Roberto.

15 Replies 15

dear roberto

have the same problem, could you please tell me what was the Bug number