this is all what we mention about antivirus; http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_00.html
Some antivirus or firewall applications, such as Symantec EndPoint Protection, block inbound CDP packets, which disables desk phone video capabilities. You should configure your antivirus or firewall application to allow inbound CDP packets. See the following Symantec technical document for additional details about this issue: Cisco IP Phone version 7970 and Cisco Unified Video Advantage is Blocked by Network Threat Protection.
with that being said; we probably would like to get the jabber process excluded from the antivirus list so that it allows for inbound MAPI communication as that is what is used for quering for the outlook contact.
The only process that ever runs from Jabber for windows is "CiscoJabber.exe" which is located in the following path:
C:\Program Files (x86)\Cisco Systems\Cisco Jabber
i hope this helps.
