Cisco Jabber LDAP contact search showing incomplete results

mikekralik · ‎04-02-2015

We recently deployed Jabber through our organization.

Now, as we're trying to add contacts, we notice that when you begin typing names, the list is frequently incomplete and more/different names appear when you type more characters.

Is there a way to increase the priority of the LDAP directory as search results/make more results appear?

This is happening on both Mac and Windows clients running 9.0.4 -> 10.6

Thanks!

Filipe Tavares · ‎04-06-2015

Hi mikekralik,

Please Insert your jabber-config.xml and the service profile you are using on the CUCM.

What's the LDAP directory you are connecting to?

Thanks,

Regards,

mikekralik · ‎04-20-2015

Jabber Config -

<?xml version="1.0" encoding="UTF-8"?>

-<config version="1.0">

-<Client>

<Location_Enabled>true</Location_Enabled>

<LOCATION_MATCHING_MODE>MacAddressOnly</LOCATION_MATCHING_MODE>

<spell_check_enabled>true</spell_check_enabled>

</Client>

-<Options>

<Location_Mode>ENABLEDNOPROMPT</Location_Mode>

<DockedWindowVisible>false</DockedWindowVisible>

</Options>

-<Policies>

<Disallowed_File_Transfer_Types>.exe;.msi;.bat</Disallowed_File_Transfer_Types>

<InitialPhoneSelection>deskphone</InitialPhoneSelection>

</Policies>

-<Directory>

<BusinessPhone>ipPhone</BusinessPhone>

<BDIPrimaryServerName>*REDACTED IP ADDRESS*</BDIPrimaryServerName>

<BDISecondaryServerName>*REDACTED IP ADDRESS*</BDISecondaryServerName>

<BDIPresenceDomain>*REDACTED DOMAIN NAME*</BDIPresenceDomain>

<BDISearchBase1>*REDACTED SEARCH BASE*</BDISearchBase1>

<BDIBusinessPhone>ipPhone</BDIBusinessPhone>

<BDIPredictiveSearchFilter>mail , displayName</BDIPredictiveSearchFilter>

</Directory>

</config>

mikekralik · ‎04-20-2015

Regarding the Service Profile on the CUCM - Are you asking about the Corporate Directory profile under IP Phone Service?

I want to make sure I'm providing the correct information.

Thank you for your help :)