Cisco Jabber MRA - Not able activate the phone services on iphone but android is working fine

[pbinojgeorge@gmail.com]

Android MRA is working fine

iPhone - phone services is not activated.

Any idea?

[Mike_Brezicky]

Do you have the proper TCT device configured?
Are you able to join an internal wifi and register without Expressway?

[pbinojgeorge@gmail.com]

Thanks Mike

Yes I have configured proper TCT device.

I did not try from internal network because everyone is working from home

[Jaime Valencia]

I'd start by reviewing a PRT and then move on to expressway logs if there are not enough details of the issue in the PRT.

[pbinojgeorge@gmail.com]

@jaime

It is possible to login in to the cisco jabber in iPhone but phone service not activated

[lpellegr]

To troubleshoot, go on Expressway->Status->Unified Communications status. If something is broken it would show up on Expressway-C.

Other tool is the Collaboration Analyzer https://cway.cisco.com/csa/ which simulates a Jabber login. You can find some details on both tools to address your issue.

[pbinojgeorge@gmail.com]

phone services are not working both in internal and external calls

[Rishabh.Sankhala]

See when you are able to login which means Internet to Expressway to CUCM the connectivity as well as SRV records to find the respective servers are all good & if any ldap integration it's all good. However Calling service is not working then I advise you check configurations of CUCM & IMP integration as well as the services on the CUCM.

Also try to logging using the same user from Internal network & then try.

Also try logging the user from another device

If you can share some logs or snapshot of the errors it may help to identify the exact issue.

I advise to check Jabber PRT, Expressway logs, CUCM CCM logs.