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Cisco Jabber on Microsoft Surface Pro 4 not working

Slabus288
Level 1
Level 1

Just installed Cisco Jabber for Windows on a surface Pro 4, video from a usb webcam is fine but cant get video coming from the front or rear cameras to work properly. Video extremely delayed and has a green tint. Video works fine in all other apps except Cisco Jabber for Windows Version 11.1.3 or 11.5.0 and Cisco Jabber for teleprescence (Movi) v.4.8 on windows 10. All firmware & drivers are up to date. I have also tried a virtual webcam which works in other programs but hangs with no video when selected in either Jabber or Movi. I saw reports on video issues on the surface pro 3  because of the atom processor however the surface pro 4 has a core M processor.Any advice on how to resolve this would be much appreciated.

16 Replies 16

chmoore01
Level 1
Level 1

I just purchased a Surface Pro 4 and am using Jabber Sdk plugin 11.0.1 and have run into the same issue.  Unfortunately our customer base must use the 11.0 plugin and I am worried this will start to be an issue as we encounter more users with Surface devices.  Has anyone found a work around besides attached an external camera?

scott.roberts1
Level 1
Level 1

Having the same problem, Additional Note: problem does not appear on SP3's, only on SP4's. Waiting for Corporate IT to roll out 11.6 to us and see if it fixes the problem.