Cisco Jabber Room Notifications

[paultrenter]

We have recently enable persistent chat but are seeing an issue regarding new message notifications within Jabber.  One on one chats show when a new message has been posted but no such notification shows when a new message is posted into a room the user is a member of.  It's causing them to miss fresh messages.

Anyone any ideas?  Can't see anything obvious in IM&P

[Ratheesh Kumar]

Hi there

A quick research showed that there’s been some issues with the notifications over persistent chat. 

Just curious if you are hitting this bug

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur85661/?rfs=iqvred

Jabber users do not see chat room history notifications after logging in

CSCur85661

Description

Symptom:
Jabber users do not see chat room history after logging in, and room filters are not active

Conditions:
CUCM IM&P 10.5.2
Stream management (XEP-0198) enabled
Jabber user has multiple persistent chat rooms bookmarked

Workaround:
Disable stream management

Further Problem Description:

Customer Visible

Notifications

Save Bug

Open Support Case

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Details

Last Modified:

Jul 4,2017

Status:

Fixed

Severity:

2 Severe

Product:

(2)

Cisco Unified Communications Manager IM & Presence Service

Cisco Unified Communications Manager IM and Presence Service Version 10.5

Support Cases:

0

Known Affected Releases:

(1)

10.5(2)

Known Fixed Releases:

(2)

11.0(0.98000.28)

10.5(2.10000.9)

Hope this helps

Cheers

Rath!

***Please rate helpful posts***

[paultrenter]

Thanks for the reply. We are running System version: 11.5.1.15900-33 so not affected by that bug I think.

[Ratheesh Kumar]

Hi there

Just try upgrading the version to the latest 12.x and see the issue persist

Hope this Helps

Cheers
Rath!
***Please rate helpful posts***

[andrew.m]

Hi -  i was wondering if you found an answer to this issue? I'm facing the same using the same version

[paultrenter]

Hi yes I got an answer from TAC:

Issue is related with defect CSCva98286 https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva98286/?reffering_site=dumpcr

In jabber-config.xml file you have configured:

<disable_im_history>true</disable_im_history>

This configuration affects notifications for persistent chat rooms. We don't have fix for this defect at this moment so I suggest to change configuration in jabber-config.xml file.

[andrew.m]

Thank You for your response!

I'm not sure if you would able to answer this, but we have it set to delete regular chat after 1 day (ie...all my chats will be deleted after 1 day) - will this setting in the xml file affect that setup?

[andrew.m]

Also, when you edited the jabber-config file - did you have to edit the jabber-group-config file was well?
Did you have to restart any sort of service.?

Sorry for all the questions

[Daniel Flieth]

Hi, is this issue fixed? Because with Jabber 12.5.1 we still dont have notification for Chat Rooms.

We get a Notification when the message comes in, but not as a Red bubble next to rooms.

This is for Jabber on Windows 7 and 10.

But with Jabber for iPhone we get a red bubble notification.

Best Regards

Daniel