Both the current specialist UCCE certification exams 500-440 UCCED & 500-450 UCCEIS have a last date for exams of 15 Oct 2021. Does anyone have any information on what, if any, contact centre certifications will be replacing these.
Hope someone can point me in the right direction here.I'm tried to find/create a report in CUIC that is identical to that found in CCX at Reports > Stock > Unified CCX Historical > Inbound > Agent State Detail Report.I've found a similar report in PC...
Hi there I'm creating a new script and one of the requirements is to check an 'overflow' CSQ for any available agents and escalate to that queue if so. If the call is queued in a standard CSQ, could I set the Overflow CSQ name as a variable and then...
Hi all. We have a TMS/CMS configuration and run standard TMS reports which give me most of what I need in terms of stats. CDR is used too. What I could really do with reporting on though is the number of people who have attended the meetings. Not j...
Hope someone can assist with a strange issue that I can't find a fix for. We have a customer that uses 7841 model phones on 2 sites. They share the same device pool. Issue is with forwarding calls from the phone. One site forwards fine, the forward...
Thanks for the reply Bill. That's still quite a short expiry though. What I'd really like is to know the plan going forward regarding Contact Centre certification, especially with Webex Contact Centre gathering pace. Regards, Paul
Hi, i understand that CCX integration with Mediasense will be lost on V12. I'm ok with losing the Finesse gadgets and CCX tags on the recordings. What about a standalone recording function? Would Mediasense still record CUCM only calls, or would i...
Thanks Marek, turns out the Cisco recommended solution is to install a stand alone CUIC server just for reporting which was a bit overkill for what I needed.