Buy or Renew
Buy or Renew
paultrenter
Level 1
Level 1
Member since ‎05-17-2017
‎03-18-2025
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User Statistics

  • 35 Posts
  • 0 Solutions
  • 30 Helpful votes Given
  • 20 Helpful votes Received
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First Discussion
5 Discussion Posts
5 Helpful Vote
30 Discussion Posts
20 Helpful Vote
20 Discussion Posts
15 Helpful Vote
10 Discussion Posts
1 Reply
10 Helpful Vote
Certifications
Understanding Cisco Network Security
Understanding of Cisco Network Devices
Understanding of Cisco Collaboration Devices and Video Network Devices
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

User Activity

Cisco 6825 Volume Buttons

03-17-2025
There there.  Got a weird one.  One of our customers has ordered 4 x 6825 Dect phones which I've added to CUCM successfully as 3rd Party Devices and they are taking calls fine. The issue is that the on all of them the volume/mute buttons on the side ...

Considerations on migrating from Jabber to Webex

07-04-2024
Hi All, One of our customers are keen on moving away from Jabber onto Webex but I don't think some of the features they use within Jabber can transfer quite yet. The Persistent Team Rooms can be recreated as Spaces so that's fine. What I'm worried ab...

Contact Centre Certifications

09-29-2021
Both the current specialist UCCE certification exams 500-440 UCCED & 500-450 UCCEIS have a last date for exams of 15 Oct 2021. Does anyone have any information on what, if any, contact centre certifications will be replacing these.   

PCCE CUIC - Recreating the CCX Agent State Detail Report

12-17-2020
Hope someone can point me in the right direction here.I'm tried to find/create a report in CUIC that is identical to that found in CCX at Reports > Stock > Unified CCX Historical > Inbound > Agent State Detail Report.I've found a similar report in PC...

UCCX - Checking Available Agents in Different CSQ

12-09-2020
Hi there I'm creating a new script and one of the requirements is to check an 'overflow' CSQ for any available agents and escalate to that queue if so.  If the call is queued in a standard CSQ, could I set the Overflow CSQ name as a variable and then...
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Community Statistics
Member Since ‎05-17-2017 04:05 AM
Date Last Visited ‎03-18-2025 02:34 AM
Posts 35
Total Helpful Votes Received 20