Hi there    Seems like it's affecting different versions. Open a case. This post is for an earlier release, however got fixed by a TAC. https://community.cisco.com/t5/unified-communications/webex-update-cisco-webex-meetings-server-2-8-1-3064-b-iso-canot/td-p/3759448   Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Try    conf t telephony-service create cnf   and do a restart of CME   Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   Not with 88XX. Below are the same behavior with 7900 phones   7942 / 7962 phones go off-hook and then on-hook 400 milliseconds later Bug ID  - CSCto78441   https://bst.cloudapps.cisco.com/bugsearch/bug/CSCto78441/?rfs=iqvred   Description Symptom: 7962 phones are going off hook and then on hook 400 milliseconds later, which prevents the user from answering the call properly. This behavior can be seen in the SDI traces: 11:33:42.540 |StationInit: (0000030) OffHook.|1,100,49,1.584290 and then back on hook roughly 400 milliseconds later: 11:33:42.981 |StationInit: (0000030) OnHook.|1,100,49,1.584297 Conditions: This can occur on 7942 or 7962, and is more likely to occur when the phone is sitting at a steep angle and especially with a sidecar attached. Workaround: 1. Invert the wall mount tab to be in wall mount mode. 2. Reduce the angle at which the phone is sitting by two notches. This may not be possible if a sidecar is mounted. 3. Do not use a handset, use only a headset. 4. Open a case with Cisco Customer Service or Cisco Technical support to have the affected handsets replaced.   Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   This should be your best go doc   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/cac.html#pgfId-1700622     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

HI there   Following Jaime's note, you can also go thru these documents    Cisco Unity Express Compatibility Matrix https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.html   Unified CME 12.6 Supported Firmware, Platforms, Memory, and Voice Products https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme126spc.html       Hope this Helps Cheers Rath! ***Please rate helpful posts***       ... View more

Hi there   Your running CME is 10.5 which got end of life/sale. You should plan moving towards the 12.6 now with 4300 or 4400 ISRs. You can get the max limit capacities from below doc https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme126spc.html   For Wireless phones, you can plan 8821 and if you dont plan for an existing CME upgrade, you can try deploying using fast track mode on 10.5 https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme105spc.html   https://www.cisco.com/c/en/us/products/collaboration-endpoints/wireless-ip-phone-8821/index.html   You can find the max limit of your CME 10.5/ Router model from here. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme105spc.html       Hope this Helps Cheers Rath! ***Please rate helpful posts***     ... View more

Hi there Unfortunately redeploying OVA and rebuilding UCCX is the only option for you.    Backup from existing UCCX Cluster Shutdown the UCCX Pri and HA Deploy the new OVA Install UCCX PRI and HA with same hostname/ip address/credentials etc  Check the deployment model while installing HA (LAN or WAN) Restore backup Get the new license mac and approach licensing@cisco.com Verify all services back in Active Check the DB check Check the JTAPI/Data sync Back up   Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Try upgrading to  X8.10.4.   CSCvd68778 - EM shown 404 error in MRA   Description Symptom: Actual Behavior: Getting 404 error for EM login and also while entering setPIN in 78xx and 88xx when phones are registered via MRA Conditions: Environment Matrix: Unified CM : 12.0.0.99832-1 VCS-C / VCS-E : 8.9.1   Known Affected Releases: (1)  X8.9.1   Known Fixed Releases: (1)  X8.10.4   https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd68778/?rfs=iqvred     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Can you check  CCDR report and see if you are getting the transfer info       Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Please check this link, helpful for you.   https://community.cisco.com/t5/contact-center/uccx-finesse-call-history-for-agent/td-p/2651697   Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Seems to be you are hitting this,   UCCX: CUIC permissions do not sync from CCX after switch version CSCvk65545   Description Symptom: CUIC reports are missing on permissions for agent, supervisor, and reporting user groups after CCX upgrade and switch version. This in turn impacts Finesse Live Data gadgets. The gadgets fail with error 'User does not have sufficient permissions for entity, minimum permission required: PERMISSION_READ_EXEC) Conditions: This is observed after upgrading from 11.5(1) SU1 ES03 to either 11.6(1) Or 11.6.2 Noticed after services come up and login to CUIC / Finesse once switch version completes Workaround: Manually run the command 'utlis uccx synctocuic'   Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more