Hi there   Your running CME is 10.5 which got end of life/sale. You should plan moving towards the 12.6 now with 4300 or 4400 ISRs. You can get the max limit capacities from below doc https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme126spc.html   For Wireless phones, you can plan 8821 and if you dont plan for an existing CME upgrade, you can try deploying using fast track mode on 10.5 https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme105spc.html   https://www.cisco.com/c/en/us/products/collaboration-endpoints/wireless-ip-phone-8821/index.html   You can find the max limit of your CME 10.5/ Router model from here. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme105spc.html       Hope this Helps Cheers Rath! ***Please rate helpful posts***     ... View more

Hi there   Are you able to hit dialing the Voicemail pilot number? Also, check the Voicemail profile is selected on this phone     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there Unfortunately redeploying OVA and rebuilding UCCX is the only option for you.    Backup from existing UCCX Cluster Shutdown the UCCX Pri and HA Deploy the new OVA Install UCCX PRI and HA with same hostname/ip address/credentials etc  Check the deployment model while installing HA (LAN or WAN) Restore backup Get the new license mac and approach licensing@cisco.com Verify all services back in Active Check the DB check Check the JTAPI/Data sync Back up   Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Try upgrading to  X8.10.4.   CSCvd68778 - EM shown 404 error in MRA   Description Symptom: Actual Behavior: Getting 404 error for EM login and also while entering setPIN in 78xx and 88xx when phones are registered via MRA Conditions: Environment Matrix: Unified CM : 12.0.0.99832-1 VCS-C / VCS-E : 8.9.1   Known Affected Releases: (1)  X8.9.1   Known Fixed Releases: (1)  X8.10.4   https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd68778/?rfs=iqvred     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Can you check  CCDR report and see if you are getting the transfer info       Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Please check this link, helpful for you.   https://community.cisco.com/t5/contact-center/uccx-finesse-call-history-for-agent/td-p/2651697   Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Seems to be you are hitting this,   UCCX: CUIC permissions do not sync from CCX after switch version CSCvk65545   Description Symptom: CUIC reports are missing on permissions for agent, supervisor, and reporting user groups after CCX upgrade and switch version. This in turn impacts Finesse Live Data gadgets. The gadgets fail with error 'User does not have sufficient permissions for entity, minimum permission required: PERMISSION_READ_EXEC) Conditions: This is observed after upgrading from 11.5(1) SU1 ES03 to either 11.6(1) Or 11.6.2 Noticed after services come up and login to CUIC / Finesse once switch version completes Workaround: Manually run the command 'utlis uccx synctocuic'   Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   Which platform are you using? CAD or Finesse and also the UCCX version.   Most of the monitoring issues could be related to the firewall/anti-virus/port blocking etc settings on the Agent PC. Worth checking the below link as its identical to your case.   https://community.cisco.com/t5/contact-center/supervisor-can-silent-monitor-but-can-not-hear-the-agent/td-p/2870458     Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   A couple of handy ones for email integration    https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express-1151/200882-UCCX-Integration-with-Office-365-for-Age.pdf   https://www.cisco.com/c/en/us/support/docs/customer-collaboration/socialminer/200892-integrate-uccx-with-socialminer-for-agen.html   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/V11-0-1/config/CSR1101-UCCX-Agent-Email.html   https://colinzhong.blogspot.com/2014/04/uccx9-integration-with-exchange.html     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   yes, though CUCM PUB is not being used as any of the TFTP servers, still the files will be available. I don't say its a poor disk management as the fact that CUCM PUBLISHER is handling the DB and can invoke as a TFTP at events of catastrophe. Yes, also the fact that the HD space can be a limitation. The only idea should be cleaning up the TFTP for un-used or old firmwares, MOH, png files etc.     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Sounds like a bug to me. There was a case similar to voice-ports getting shut down. Try a call with TAC, I suggest!   Voice interface may be in shutdown state after GW is reset from CCM CSCed39983   Description Symptom: ------- Voice interfaces such as FXS/FXO/PRI interfaces may be in shutdown state after the IOS MGCP Gateway is reset from CallManager. Condition: ---------- This problem is observed only when "ccm-manager config" is configured in the IOS MGCP Gateway. Work-around: ------------ Manually un-shutdown ("no shutdown") the voice interface.   Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   As Mike correcly pointed, all you need is just to add the beep prompt into the Get Digit String.  Create a variable for beep sound (Prompt-Name (pbeep) Add the file name in the Get digit string Upload the prompt at Prompt Repository if you configure as a parameter, point the prompt path in the Application page.         Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more