Hi there   Try upgrading to  X8.10.4.   CSCvd68778 - EM shown 404 error in MRA   Description Symptom: Actual Behavior: Getting 404 error for EM login and also while entering setPIN in 78xx and 88xx when phones are registered via MRA Conditions: Environment Matrix: Unified CM : 12.0.0.99832-1 VCS-C / VCS-E : 8.9.1   Known Affected Releases: (1)  X8.9.1   Known Fixed Releases: (1)  X8.10.4   https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd68778/?rfs=iqvred     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Can you check  CCDR report and see if you are getting the transfer info       Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Please check this link, helpful for you.   https://community.cisco.com/t5/contact-center/uccx-finesse-call-history-for-agent/td-p/2651697   Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Seems to be you are hitting this,   UCCX: CUIC permissions do not sync from CCX after switch version CSCvk65545   Description Symptom: CUIC reports are missing on permissions for agent, supervisor, and reporting user groups after CCX upgrade and switch version. This in turn impacts Finesse Live Data gadgets. The gadgets fail with error 'User does not have sufficient permissions for entity, minimum permission required: PERMISSION_READ_EXEC) Conditions: This is observed after upgrading from 11.5(1) SU1 ES03 to either 11.6(1) Or 11.6.2 Noticed after services come up and login to CUIC / Finesse once switch version completes Workaround: Manually run the command 'utlis uccx synctocuic'   Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   Which platform are you using? CAD or Finesse and also the UCCX version.   Most of the monitoring issues could be related to the firewall/anti-virus/port blocking etc settings on the Agent PC. Worth checking the below link as its identical to your case.   https://community.cisco.com/t5/contact-center/supervisor-can-silent-monitor-but-can-not-hear-the-agent/td-p/2870458     Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   A couple of handy ones for email integration    https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express-1151/200882-UCCX-Integration-with-Office-365-for-Age.pdf   https://www.cisco.com/c/en/us/support/docs/customer-collaboration/socialminer/200892-integrate-uccx-with-socialminer-for-agen.html   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/V11-0-1/config/CSR1101-UCCX-Agent-Email.html   https://colinzhong.blogspot.com/2014/04/uccx9-integration-with-exchange.html     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   yes, though CUCM PUB is not being used as any of the TFTP servers, still the files will be available. I don't say its a poor disk management as the fact that CUCM PUBLISHER is handling the DB and can invoke as a TFTP at events of catastrophe. Yes, also the fact that the HD space can be a limitation. The only idea should be cleaning up the TFTP for un-used or old firmwares, MOH, png files etc.     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   Sounds like a bug to me. There was a case similar to voice-ports getting shut down. Try a call with TAC, I suggest!   Voice interface may be in shutdown state after GW is reset from CCM CSCed39983   Description Symptom: ------- Voice interfaces such as FXS/FXO/PRI interfaces may be in shutdown state after the IOS MGCP Gateway is reset from CallManager. Condition: ---------- This problem is observed only when "ccm-manager config" is configured in the IOS MGCP Gateway. Work-around: ------------ Manually un-shutdown ("no shutdown") the voice interface.   Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   As Mike correcly pointed, all you need is just to add the beep prompt into the Get Digit String.  Create a variable for beep sound (Prompt-Name (pbeep) Add the file name in the Get digit string Upload the prompt at Prompt Repository if you configure as a parameter, point the prompt path in the Application page.         Hope this Helps Cheers Rath! ***Please rate helpful posts***   ... View more

Hi there   Not possible with UCCX. The best option should be to configure a Voicemail option or a Callback features for the long waiting callers.     Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there There are quite some known issues with DB and UCCX 8.5. Most probably this sounds like a bug. I would suggest to upgrade to a latest patch of CCX 8.5 or even the version upgrade, then to proceed with a TAC.   Might be the below one is killing you.   EntityDataSource.checkConnectivity is false after purge, UCCX leaks conn CSCts80098   Description Symptom: AppAdmin will not allow configuration changes to occur. Error reported is "Error while handling input request". Conditions: Happens after a purge occurs. Before purge this flag is true: MVCD log shows %MCVD-DB_MGR-7-UNK:EntityDataSource.checkConnectivity for <> is true After a purge it is reported as false: MVCD log shows %MCVD-DB_MGR-7-UNK:EntityDataSource.checkConnectivity for <> is false Workaround: One can either reboot the node to reset the flag, or restart the CVD service.       Hope this Helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there Either you should approach some professional recording studios or you should do by yourself. Another option is, you can try some free text to speech online softwares to create the wav file. Once you have the wav file, you can use the windows recorder, NCH audio wav editor or audacity softwares to edit and convert to the required ccitt-Ulaw format. Hope this helps Cheers Rath! ***Please rate helpful posts*** ... View more

Hi there   As Jonathan mentioned, login to your CCX > Application Management >> Select the Application  (May be  UCCX SAP HELPDESK)   First and foremost, upload the prompt in wav under Prompt Management Format ( Format: CCIT U-Law. | Sample Size: 8-bit |Sample Rate: 8kHz)   If the prompts are configured as parameters in the script, you will get an option to change straight from the Application Management  page   If you dont find the fields to change the prompt under Application Management page, then you have to point the wav file straight into the script.   Hope this Helps Cheers Rath! ***Please rate helpful posts***       ... View more