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Conversation window behavior in deskphone control mode

Mark Congiusta
Cisco Employee
Cisco Employee

As part of the next release of  Jabber for Windows, we are working through some designs for suppressing  the conversation window when using Jabber in conjunction with a desk  phone. We have heard the numerous requests on this community and  elsewhere for an alternate approach to the current model where anytime a  call is initiated, either from within Jabber or from a CTI controlled  desk phone, the active conversation window comes to the front of the  user's screen. This has created issues for many dedicated desk phone  users who find that this can interfere with multi-tasking and interrupt  other workflows contrary to their desired preference.

In  response we have agreed to explore other options for users who are  looking for a different user experience. We would be very eager to get  feedback to the following questions which will help us prioritize  feature specifics and allow us to confirm or reject our assumptions. Our  questions are:

  1. When  in CTI (desk phone) control mode and I make or answer a call from my  desk phone Jabber SHOULD NOT bring the conversation window to the front  of all other open applications, yes or no?
  2. When in CTI (desk  phone) control mode and I initiate a call from within Jabber on my  computer or click "Accept" on the Jabber call toast window on my  computer the conversation window SHOULD come to the front of all other  open applications, yes or no?
  3. Should there be a user option to "Never bring conversation window to the front when in desk phone control mode", yes or no?
  4. If this is a user option, should that user option be checked or unchecked by default?
  5. Should this option (also) be an admin setting, yes or no?
  6. When  in CTI (desk phone) control mode and using desk phone video, the  conversation window SHOULD ALWAYS come to the front of all other open  applications regardless of any user setting, yes or no?

Also,  please share with us any specific use cases that either aren't captured  in our questions or in any previous discussions on this topic within  previous community threads. All general feedback on this feature is  welcome as well.

To  be clear, we are not looking to have people vote rank these features,  we are instead trying to understand as precisely as we can what user  expectations are so we can then design the best solution with the  greatest amount of flexibility to appeal to the most users.

Thanks in advance for any and all feedback.

68 REPLIES 68

Stuart McGrath
Beginner
Beginner

Any advance on the Pop-Up functionality being optional?, While some users like it the majority find it annoying and intrusive.

rino19ny
Beginner
Beginner

Hi,

We currently are finishing implementing our IP Phone telephony project and this obtrusive and annoying popup during calls is preventing us from rolling the Jabber client. I think it should be made optional, not forced, on users to have this popup appear whenever there are calls. Something like Yahoo Messenger wherein the window stays minimized but "blinking" in the lower right corner.

Any updates please?

Hi. Our current plans based on the large amount of user feedback we have already received is indeed to make this a user configurable option. We are working to get this feature into Jabber as soon as we can. Stay tuned for updates early in the new year.

Thanks.

Mark

Good news. Looking forward to the new year this functionality.

Sorry for Google translate.

That's good news indeed!