cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2088
Views
0
Helpful
5
Replies

Disable access to Self-Care Portal

Gordon Ross
Level 9
Level 9

Is there a way to disable the Self Care Portal option in the Jabber client? Or, alternatively, specify an alternative URL for it?

 

Thanks,

 

GTG

Please rate all helpful posts.
5 Replies 5

We have an internal enhancement request opened for this to disable self care potal. To have an alternate URL, can try this in jabber config file:

<options>
<selfcareurl>URL of Your customised portal </selfcareurl>
</options>

(or)

Instead of login using CUCM / Cisco UDS SRV records, login using IM&Presence / CUP login SRV records. Then you wont find self care portal option.

Regards

Whereabouts in the XML structure does that go?

<?xml version="1.0" encoding="utf-8"?>
<Config version="1.0">
  <Client>
    <options>
      <selfcareurl>URL of Your customised portal </selfcareurl>
    </options>
..

Or somewhere else?

 

GTG

Please rate all helpful posts.

This explains clearly:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_C9731738_00_jabber-windows-install-config/JABW_BK_C9731738_00_jabber-windows-install-config_chapter_0101.html#JABW_RF_CC26C385_00

It should be

<selfcareURL>Your Customized URL</selfcareURL>

Regards

Nagajothi, do you know when this feature to disable self care portal in the client will be offered?

Is there any news on whether this enhancement has been implemented?

Thanks