Emoticons not showing in Jabber

[mmcdoniel]

The Jabber emoticons box is empty. It just says choose a Smiley.

I have uninstalled Jabber and re-installed. I checked and the emoticons library is there. The XML files are correct. The box is still empty.

I have this happening on 2 separate laptops in the office.

Anybody who has seen this or that may have a solution would be appreciated.

[Joe Vallender]

What Jabber version and what OS is it installed on?  Are you registering Jabber to a server and if so, what is it and what software version is it running?

[mmcdoniel]

Its version 11.7.

It' is connecting through a server but all of the people here are connecting through the same server and this the only time I have ever seen this. As a matter of fact we have like 15 IT service desk people all over the country and its the first time any of us has seen it.

[Joe Vallender]

It appears there is something different about the installation/configuration of Jabber on those two laptops.  A stare and compare of the configuration of a working laptop and one of the failing laptops should help. You might also look at the Jabber log file on a failing laptop. There might be a reference to accessing the emoticon file.

[JabberinJoe]

Were you able to fix yours?  I know this is an old thread but I looked everywhere for an answer and found nothing.  So I started tinkering, and figured out how to fix mine.  Exit Jabber, delete (or rename) the file

C:\Users\User\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History\user.db

(replace "User" with your own username)

and restart Jabber.  It recreated it and the smileys are back.  Hope this helps someone else someday.

[Joe Vallender]

Thanks for that update.  It always helps to see whether someone's issue is solved and how.

[m.ranger]

Hi

same problem here. It is working fo all jabbers running on citrix desktop. Problem exist only on notebooks.

Jabber Version 11.7.0 42920

Do you have a solution for this problem in the meantime?

Best regards

Manfred