enable busy greeting in voice mail

[Ahmed Tarek]

hi all,

i set busy greeting in unity connection for my IP Phone , but i can`t use it, i mean i set this greeting for busy , i do the following setting:

1- set recording in unity connection in busy greeting

2- forward internal busy in CUCM check box in my IP Phone

3- any one calls me when line is busy he listen to busy tone, not my greeting record

what i`m missing ?

CUCM 12

unity 12

[b.winter]

Do you have a voicemail profile assigned?

Have you checked the call logs, why the call is not working? --> That's the first thing you should do.

What were your troubleshooting steps up until now?

Have you checked the checkbox Redirecting Diversion Header Delivery - Outbound in the SIP trunk?

[Ahmed Tarek]

Thanks B.winter for your reply

yes I have profile assign, all calls working well, any other record working well, but I need to enable busy record which located in my voice mail profile in CUC, there is a lot of record like holiday, alternate  ,and busy , I need to enable this busy record

last thing : 

redirecting diversion, yes it is enable 

thanks again 

[b.winter]

Have you checked the call logs? Is the call forwarded to Unity?

If user gets a busy tone, then it sounds like the call is not reaching CUC at all, and is stuck somewhere in CUCM.