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Entry Point Not Found "pluginutils.dll"

nmoore1978
Level 1
Level 1

Upgraded to Jabber 10.5 and now users are getting "ciscojabber.exe - entry point not found"  can not be located in the dynamic link library PluginUtils.dll.

2 Replies 2

anton_lva
Level 1
Level 1

One of our test users have the same error. Do you found the solution? 

anton_lva
Level 1
Level 1

In our case, problem was in previous version of Cisco Jabber. Jabber 9.6.1 was not uninstalled correctly. Old Jabber client was successfully removed and problem is gone.